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thatoneguy30

join:2013-01-29

[Network] New windstream customer and this isp sucks.

I'm a new customer to Windstream and figured their service can't be any worse than the service I'm getting with Allegiance. And wow, talk about a worse experience. I'm getting .60 Mbps on a good night. Sunday, it was not usable at all. Had it two weeks and already fed up. I want to know how to disconnect. And I want to see some sort of clause in their contract that says I can disconnect, because this service is atrocious.


thatoneguy30

join:2013-01-29

So I called back today. They informed me that its a current outage affecting ky area, and that Windstream has to provide me with 65 percent of my bandwidth that I am paying for. Just want to know if that's a policy or not.


jellisii

join:2012-08-15
High Springs, FL
Reviews:
·Windstream

Get that in writing, because if that's the case, there's QUITE A FEW customers here that will take advantage of that.




^ '6Mb' line.

thatoneguy30

join:2013-01-29
reply to thatoneguy30

I will try to get that on writing once I call them back to troubleshoot the issue. I want them to point me to an actual policy in writing so they aren't blowing smoke up my butt.


thatoneguy30

join:2013-01-29
reply to thatoneguy30

I will try to get that on writing once I call them back to troubleshoot the issue. I want them to point me to an actual policy in writing so they aren't blowing smoke up my butt.



Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38

You can view Windstream TOS in the FAQ section of this site. However we do not guarantee speeds in most instances (some types of business accounts and Complex Circuits excluded). The agent either misspoke or misunderstood information that was provided him.
When speeds consistently drop below 65% we can justify dispatching a tech for repairs or if needed opening a DNOC ticket so that repairs can be planned and started on a network wide level.
To Quote Directly from Windstream TOS--We cannot guarantee speeds or uninterrupted, error-free service.--- To be completely honest with you, you will not get that agents statement in writing and I deeply apologize for the misinformation. I would be happy to look into the trouble for you. Please send me a PM with your phone number or email address and I will look into your troubles. You can also post on »Windstream Direct if you would prefer.

Aaron
CRC Data
Tier II
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com