dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
7723
share rss forum feed


JohnDoe

@comcast.net

$19.95 Uverse Internet-only promo no more?

»i.imgur.com/O127FDH.png

Anyone know how to order this?

Please tell me the web site is broken and customer care is just confused.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by JohnDoe :

»i.imgur.com/O127FDH.png

Anyone know how to order this?

Please tell me the web site is broken and customer care is just confused.

I don't know where you live, or what web site you looked at, but if I go to »www.att.com and look for Internet plans using my Middle TN zip code 37130, this is what I see for U-verse HSI and standalone DSL plans:







It looks as if U-verse HSI starts at $41 for 3mbps service, and goes up to $66 for 24mbps service. The prices for standalone ATM based DSL service is $19.95 for 768kbps, and goes up to $34.95 for 6mpbs service. Of course, those are temporary promo prices, with the regular prices ranging from $30 to $48.

OTOH, if U-verse were actually available at my location, perhaps there might be some promo price that they aren't bothering to show me (since I can't actually get the service).

I think that the "U-verse" plans you are referring to are not U-verse, but standard DSL plans for existing POTS customers:




In that case, the CSR is correct, there are no "U-verse" plans for $14.95 or $19.95. Your problem is that you are trying to order a product that does not exist.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


burris
Premium
join:2000-08-22
Miami, FL
reply to JohnDoe
They have been trying real hard to move me from DSL to U-verse.

The offer last week was $32.95 month 12Mb down. 1 Year, no contract. Our area and property is U-verse wired and running.

I'm still deciding about going back to Comcast after all these years.


AMDUSER
Premium
join:2003-05-28
Earth,
kudos:1
Reviews:
·AT&T U-Verse
·Time Warner Cable
reply to NetFixer
Click for full size
Milwaukee,WI Uverse Internet only - with 1 year contract.
I am currently on a promotion for 6 Meg U-Verse [IP-DSL] service for $19.95 - for one year..

I also have a bundle with At&t... for the U-Voice service as well.
It would not surprise me if the U-voice was ditched in favor of a cell phone at my house. Pricing for internet varies by area as well....


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC

2 edits
reply to JohnDoe
said by JohnDoe :

Anyone know how to order this?

No. I am reluctant to test the online order process because I don't want to screw up the existing Sonic.net Fusion at the address. Fusion is good for 4.9 Mbps, while U-verse HSI at the same address is only good for 3.0 Mbps.

Please tell me the web site is broken and customer care is just confused.

I can't say, but I found this for my mother's residence:

A San Jose, CA U-verse HSI offer.


Addendum: Based on NetFixer See Profile's latest post, I have to wonder where, in the AT&T footprint you are located; from the forum, legacy Bellsouth. It very well could be that you can't get what I am being offered because of regional marketing differences. It isn't that a CSR is ignorant, or a web site is broken; more like trying to find a localized product outside of its distribution area. I used to like a soft drink called, "Cactus Cooler", but it apparently isn't "yuppie" enough for the South S.F. Bay Area. It is rare in San Jose (I know of only one store which carries it. But it is widely available in Stockton and Lodi (Central Valley), and Paso Robles (Central Coast).
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


Darknessfall
Premium
join:2012-08-17
kudos:6
There used to be $19.95 U-verse for 6 Mbps or 3 Mbps for one year if I remember. They butchered all the promo pricing for U-verse internet this week.


brookeKrige

join:2012-11-05
San Jose, CA
kudos:3
reply to NetFixer
Doesn't help you to order it, but can find $19.95 u-verse internet only offer:

from »www.att.com/shop/internet.html click Offer Details:
»www.att.com/shop/en/Upper_Funnel···les.html

U-verse Internet only intro-pricing offer:
... for new AT&T Internet customers only... U-verse Internet intro pricing for 12 months applies as follows: Basic Internet: $19.95, ... Offer expires 3/16/13.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by brookeKrige:

Doesn't help you to order it, but can find $19.95 u-verse internet only offer:

from »www.att.com/shop/internet.html click Offer Details:
»www.att.com/shop/en/Upper_Funnel···les.html

U-verse Internet only intro-pricing offer:
... for new AT&T Internet customers only... U-verse Internet intro pricing for 12 months applies as follows: Basic Internet: $19.95, ... Offer expires 3/16/13.

The first link you posted is where I got the prices I already posted, and there is no "Offer Details" link that goes to the second url you posted when accessing that site from my geographic area. The only U-verse plans/prices that are visible to me (no matter how many "view details" links and similar links I click) are the ones that I previously posted.

Here is what I see on the first url you posted:



Here is what I see if I click on the "View Details" link on the above page (same plans/prices, just a different page format):



No where on either of those pages could I find an "Offer Details" link.

AT&T has always had different DSL and U-verse plans and prices for the legacy SBC areas and the legacy BellSouth area, and that is not likely to ever change. I suspect that finding a backdoor entry point to a page that was not intended to be viewed by a second class legacy BellSouth area dweller is what caused problems for the OP. Just because you can find a page with an offer that is not meant for you, doesn't mean that AT&T is actually going to allow you to sign up for any plan described on that page.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


NormanS
I gave her time to steal my mind away
Premium,MVM
join:2001-02-14
San Jose, CA
kudos:12
Reviews:
·SONIC.NET
·Pacific Bell - SBC

2 edits
reply to brookeKrige
said by brookeKrige:

Doesn't help you to order it, but can find $19.95 u-verse internet only offer ...

What NetFixer See Profile says is true. When I start here:

»www.att.com/u-verse/explore/inte···3LCIJo2R

I come to an availability page which is pre-loaded with the residence zip code I am checking. I can enter the street name as "Butterfly" (obviously not the actual street name), and it takes me to the pages of my screen shot.

But when I follow your link, the availability page zip code field is blank, and the page chokes on, "Butterfly", offering the "corrected, "Butter Fly" instead. And finally, does not display the same information as I got from the links I followed.

The only one clue to the actual location of the OP; but NetFixer See Profile is clearly pulling prices intended for his "AT&T Southeast" location (which is consistent with the OP's forum choice), which is legacy Bellsouth while I am pulling prices intended for "AT&T West", which is legacy SBC.

I don't know where you found those links, because it looks like you are very close to me.
--
Norman
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by NormanS:

There only one clue to the actual location of the OP; but NetFixer See Profile is clearly pulling prices intended for his "AT&T Southeast" location (which is consistent with the OP's forum choice), which is legacy Bellsouth while I am pulling prices intended for "AT&T West", which is legacy SBC.

And even when you go through the web site front door and place an order for a plan that the web site tells you is available, you can't really count on it actually being what you will get. Recently a nearby neighbor told me that he was able to order 24mbps U-verse HSI, so I took a look to see if AT&T had actually installed a stealth VRAD or fiber fed RT DSLAM somewhere nearby. The web site "confirmed" that my address was able to get the 24mbps U-verse HST, and it kept saying that all the way through the order process until the last page where I had to click a link authorizing the order to be processed. When looking at the details of the order on that page, the 24mbps U-verse HSI had suddenly been replaced with 3mbps FastAccess DSL instead (which is what I already knew was the only service available to my address). Anyone who did not look closely enough on that final order confirmation page would assume that they were going to get 24mbps U-verse HSI. I later checked with the neighbor, and he had indeed just clicked through the confirmation page, and had actually been hooked up with 3mbps DSL. He was pissed, but he had in effect signed a one year contract in order to get a promo price, and he was stuck with the 3mbps DSL service (but I checked, and at least he had a good clean signal).

Caveat Emptor is the one thing that governs all dealings with AT&T.
--
A well-regulated militia, being necessary to the security of a free State, the right of the people to keep and bear arms shall not be infringed.

When governments fear people, there is liberty. When the people fear the government, there is tyranny.


burris
Premium
join:2000-08-22
Miami, FL
I just picked this up on the Slickdeals site. Looks like West Coast service. This is someone's current experience.......

========================================

AT&T Uverse Internet 18 mbps, $28/month for a year
AT&T U-verse High Speed Internet Max Plus

Download Speed up to 18 Mbps

$28 per month for 12 months (1 year contract)

--

A few days ago my last 12 month promotion expired, so I was going to be charged $46 for Uverse 6 mbps service (HSI Elite). For the last 12 months I had received $10 off per month.

I called AT&T Customer Service (800-288-2020) to see if there were any new promotions. At first, I was told the only deal they could offer me was $15 off for a year for the current plan with a 1 year contract, which would come out to $31 a month. Not a bad deal, but I can get about the same price with Charter with about 3X the speed.

I decided to press more, so the rep ask her manager to see if there were any other deals. She found a deal for 50% off the HSI Max Plus (18 mbps) for a year, which is normally $56 a month.

Here are the order details from my account:

AT&T U-verse High Speed Internet

SAVE ONLY IPDSL/HSIA NO TV-50% off/12 mo 1yr term Active -$28.00
AT&T U-verse Internet 1 Active $56.00
TOTAL $28.00

--

Note that there is an early termination fee of $180, which decreases a certain amount with each month of service. There is a cap of 250GB per month, which may not be sufficient for some users. Apparently the cap has been present for a few years, but has never really been enforced at all.

If you're curious, I'm located in the Los Angeles area. BTW, don't bother doing an online chat, those people are out of the country and have limited access to promotions. When I called the number, I got someone who actually is located in the US. Smilie

I only have Uverse for internet service, so it's an unbundled deal.

-- update 10pm PST 1.30.13 -- some more details

I called 800-288-2020 at 11:45 AM PST. When asked for the reason for calling, I said "cancel Internet". I believe I was connected to the Midwest call center. I told the rep I was going to move my service over to Charter, but wanted to see if AT&T could give me some incentive to stay with them. After the initial offer which I mentioned in the post, I hesitated and asked if they had any better deals. She put me on hold for a few minutes while she talked to her manager, and came back with the deal I ended up getting. Total call took about 15-20 min. From my experience in the past, if u don't like your offer, call again until you get a rep willing to put in the extra work to find you the best deal. I have been an AT&T uverse customer since 2009. Have always been able to get some type of promo during this whole time.


brookeKrige

join:2012-11-05
San Jose, CA
kudos:3
reply to JohnDoe
See it also for: 30303 (Atlanta), 27517 (Chapel Hill).
JohnDoe likely is more rural?