I think that is what's going on, I think they are just too lazy to come check the line. I did owe them money but I paid the bill off and was told everything was a go on my previous order.
I was getting 3Mb I believe, it was better than the dial-up that I had previously.
The thing about where we live is my address is on a main road but my phone service comes from a road behind us. When they first put the service in they come thru our back yard because it was closer and easier for them to get the lines installed and I didn't mind as long as they were installed. That's how I found out I could get DSL the last time because the lady went by where my phone line/service came from not by the address.
I did call back after the order for DSL was cancelled and ordered just regular phone service and it was supposed to have been working by 7:00 last night and guess what.... still no phone. I called WS this morning and she told me that they were showing that everything went thru and that they would probably have to dispatch a tech out to check the line....
I wish there was and alternative to WS but the only things we have are satellite and pre-paid and those just aren't cost effective for us.