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TBBroadband

join:2012-10-26
Fremont, OH

Good or Bad according to UV Real Time?

I have had U-Verse Business now for almost a month. I just downloaded the UV-RealTime program and have attached my stats. Can anyone tell me if these or good or not?

I'm on the Turbo Elite profile (the 25meg one)



Darknessfall
Premium
join:2012-08-17
kudos:6
Reviews:
·Comcast
·Frontier Communi..
·AT&T U-Verse

2 edits

Edit out your outside IP address and mac address . There's an option in U-verse Realtime to not show that in pictures. But yes, you have good stats for your distance. The stat page doesn't tell the whole story though . Better than mine at least and I have consistent service. Are you having issues?


TBBroadband

join:2012-10-26
Fremont, OH

Out of 25megs 8 can only achive 12 at most download.



Darknessfall
Premium
join:2012-08-17
kudos:6

Do you have U-verse TV? Running over wireless?


TBBroadband

join:2012-10-26
Fremont, OH

No tv. Its on wifi but i never had a problem before with similar speeds over cable.


Paralel

join:2011-03-24
Michigan, US
kudos:4
reply to TBBroadband

There is no such thing as "Turbo Elite". There is a "Max Turbo", and that is 24 Mbps downstream, not 25 Mbps. Also, this does not take overhead into account. For a 24 Mbps service, I'd expect, under perfect conditions, a maximum usable rate of 23 Mbps, taking overhead into consideration.

Given this is what you are talking about, where are you testing your speed? A speed test site? If so, which one(s). You will sometimes see dramatic differences in speed test site results, so it would behoove you to get results from the top 3-4 speed test sites before concluding something is wrong with your connection speed.

Also, ATT service contract terms dictate that, at a minimum, you need to be able to achieve, on average, 75% of your total potential rate, including overhead, before your connection is considered out of spec. In your case that would be ~18 Mbps, minus overhead, which would be ~17Mbps, under perfect conditions. If your line can provide ~17 Mbps under perfect conditions, you have to live with it, or break any contract you have and pay the fee associated with it.

It is def. possible that ATT sold you a service your line can't support under the terms of your service agreement. It wouldn't be the first time, nor will it be the last. In that case you would have two options, ditch UVerse and go with a different provider, or accept a lower tier of service for a lower price, which would be the "Max" tier of service, providing a downstream rate of 12 Mbps.


TBBroadband

join:2012-10-26
Fremont, OH

Speedtest.net and speakeasy.net. both only hit 12megs down and 2up. I have loop lengtb of 1,500 feet from the vard. My sync is wrll above range just shitty download.



Forosnai

join:2011-09-30
kudos:2
reply to TBBroadband

You may be confusing your service profile with the specific speed package your subscribed to. Login to your account online and verify the actual speed package your currently on before you bother yourself with doing speed tests.


TBBroadband

join:2012-10-26
Fremont, OH

I know what package I have. I have the fastest package available on U-Verse and do not get the full speed.

Thanks for the help.