US Telco Support > AT&T > AT&T U-verse > U Verse Installation questions

reply to dave006

Re: U Verse Installation questions

I suggest finding the IP address of your ATT gateway. You can find that in the
Settings>Broadband>Status. Look for the item called Default Gateway. Write down that IP address.

Then ping that over long periods. I suggest the standard version of Ping Plotter. It has a 30-day free trial. It will graph your connectivity vs time, and that can help describe what you are seeing. If there is a time pattern, you could spot that too.

There are other ping programs that you might like.

reply to Craiger
Before we start talking about a RG do you know what kind of install you are having done? If you are a long distance from the cross box you may be getting an iNID and a different inside unit.

In this case the TV would be run with coax to the diplexer. Phone will also be tied in to this outside box.

Inside you will have you inside unit which the computers hook up to (this unit is ran over a single pair of phone cables to the outside unit) and a power supply with a backup battery run to the outside unit.