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bgreganti

join:2013-01-31
Yorba Linda, CA

Routing issue on static ip block

In hopes that someone will read this who can fix it, I'll try to give as much detail as possible.

Since we've had U-verse I've never been able to reach www.hgvclub.com. Starting just a few days ago I can no longer reach www.unionbank.com either. Since my bank is important, I started investigating the issue and found that it only affects my static IP block.

I have a 3801HGV with DHCP giving out private 192.168.0.x addresses. I also have a public static IP block assigned as a supplemental network. I have an ASUS N66U router on one of those public static IPs and configured for DMZ+ mode. The router provides 192.168.1.x addresses to devices behind it.

After some testing I determined that any device connected to the RG using one of my public IPs can't reach those sites. Using a private IP and NATing through the RG works fine.

I have contacted support two days ago and opened a case with tier 2, who said they would pass it up to the people who can fix it. From what I'm reading here I thought it might be quicker to just ask for help here.

Traceroute from a public IP...


1) 192.168.1.1 (192.168.1.1) 20.259 ms, 8/8 ps, 0.0% loss
2) 172-8-253-62.lightspeed.irvnca.sbcglobal.net (172.8.253.62) 20.249 ms, 7/7 ps, 0.0% loss [AS 7018] United States
3) * * *


and from a private IP with NAT...


1) homeportal (192.168.0.254) 15.170 ms, 2/2 ps, 0.0% loss
2) 108-206-88-3.lightspeed.irvnca.sbcglobal.net (108.206.88.3) 43.682 ms, 2/2 ps, 0.0% loss [AS 7018] United States
3) * * *
4) * * *
5) * * *
6) 12.83.38.133 (12.83.38.133) 58.744 ms, 2/2 ps, 0.0% loss [AS 7018] United States
7) gar4.lsrca.ip.att.net (12.122.129.93) 57.650 ms, 2/2 ps, 0.0% loss [AS 7018] United States
8) cr84.la2ca.ip.att.net (12.122.129.90) 224.504 ms, 2/2 ps, 0.0% loss [AS 7018] United States
9) cr2.la2ca.ip.att.net (12.123.30.250) 174.071 ms, 2/2 ps, 0.0% loss [AS 7018] United States
10) cr1.slkut.ip.att.net (12.122.30.29) 204.757 ms, 2/2 ps, 0.0% loss [AS 7018] United States
11) cr2.dvmco.ip.att.net (12.122.30.26) 175.015 ms, 2/2 ps, 0.0% loss [AS 7018] United States
12) cr1.cgcil.ip.att.net (12.122.31.86) 197.270 ms, 2/2 ps, 0.0% loss [AS 7018] United States
13) cr2.cgcil.ip.att.net (12.122.2.54) 155.297 ms, 2/2 ps, 0.0% loss [AS 7018] United States
14) cr1.n54ny.ip.att.net (12.122.1.1) 147.547 ms, 2/2 ps, 0.0% loss [AS 7018] United States
15) 12.123.250.133 (12.123.250.133) 94.458 ms, 2/2 ps, 0.0% loss [AS 7018] United States
16) * * *


If there is any more info I can provide let me know.

Thanks in advance.



Dennis
Premium,Mod
join:2001-01-26
Algonquin, IL
kudos:5

Without your /29 or BAN it's almost impossible to troubleshoot. I'd recommend posting on the direct forum where you can post information securely.

»AT&T Direct

It's probably a pretty easy fix. I think I know what it is already but like I said can't really see more without details.
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wayjac
Premium,MVM
join:2001-12-22
Indy
kudos:1
reply to bgreganti

said by bgreganti:

I have an ASUS N66U router on one of those public static IPs and configured for DMZ+ mode

Using the dmzplus mode may be the problem......the gateway ip address should be the 3801 public ip address
The 3801 can be configured to allocate the public ip's via dhcp, dhcp reservation and manual static allocation

bgreganti

join:2013-01-31
Yorba Linda, CA
reply to bgreganti

Dennis, Thanks for the tip. I didn't exactly understand what the direct forum was when I posted.

wayjac, thanks for the suggestion as well. I'm pretty sure it's not the DMZ+ mode because I turned it off and connected a computer directly to the RG with a static IP and I got the same results.



SomeJoe12

@sbcglobal.net
reply to bgreganti

You have to allow the gateway to using the static ip to the specific device using DCHP, there is a page in the interface when you see each device and the IP addressed assigned, you need to change the settings there and not on your device.



David
I start new work on
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:101
Reviews:
·DIRECTV
·AT&T Midwest
·magicjack.com
·Google Voice
reply to bgreganti

this type of thing happened before when SBC at the time got a 75.x.x.x address and some web admins needed to update their lists and such. Thing is the site is blocking the IP address possibly due to a BOGON list or an old deny list needing updated. removed See Profile expects this problem to be a bit more prevalent as of late as the IPv4 shortage is catching up and lots of new IP blocks being turned up.

Give this a shot.... as some sites might be blocking the IP's. This tip is courtesy of removed See Profile.

»www2.removed.us/ipguide/
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If you have a topic in the direct forum please reply to it or a post of mine, I get a notification when you do this.
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