| 25mbs service but slow speeds - Middle Village, NY I've tried to get a hold of RCN customer support but the only time I can call is at night and they're always usually experiencing high volume calls. I've waited a hour and a half today and just gave up since it's already 1030pm.
So basically I'm subscribed to the 25down/2up package and the down speed is inconsistent throughout the day for the past week (See image for speed).
Is there a problem that we don't know about within the area since I read that other zip codes are having odd speeds? It's kind of hard to stream videos or even play some games online with this type of service. |
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | would you mind cutting and pasting the encoded mac. I realize it's in the screenshot but that's alot to transpose 
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Bryan Laird
RCN Engineering |
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 lilhurricaneSo mote it bePremium,Mod
join:2003-01-11
Purple Zone
kudos:54 | Had an extra sec this morning.....see if this is better, Bry
Encoded Mac: 8122acae4d72d88423b3189967f4c658bc3022f4 |
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | Man how bored were you! |
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lilhurricaneSo mote it bePremium,Mod
join:2003-01-11
Purple Zone
kudos:54 |  |
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negativeduckPremium,VIP
join:2002-02-14
Centreville, VA
kudos:1 | JB I'm hoping you actually get fixed. Load balancing was stuck on a per modem basis and not based on utilization. It should balance people out better this evening.
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Bryan Laird
RCN Engineering |
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| reply to jb7038
I got home around 5pm and ran a few test and it just dropped back down to 5.5Mbps again which will probably be the max throughout the rest of the day.
Here's my Encoded Mac: 8122acae4d72d88423b3189967f4c658bc3022f4 |
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1 edit | reply to jb7038
Here's some more test. I logged onto my DD-WRT router and followed the span of this test through the bandwidth monitor. Jumpy results =/
Mod Note: Removed Mac addy from 2 pix ~ lil ~ |
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