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jb7038

join:2013-01-31

25mbs service but slow speeds - Middle Village, NY

Click for full size
I've tried to get a hold of RCN customer support but the only time I can call is at night and they're always usually experiencing high volume calls. I've waited a hour and a half today and just gave up since it's already 1030pm.

So basically I'm subscribed to the 25down/2up package and the down speed is inconsistent throughout the day for the past week (See image for speed).

Is there a problem that we don't know about within the area since I read that other zip codes are having odd speeds? It's kind of hard to stream videos or even play some games online with this type of service.

negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1
would you mind cutting and pasting the encoded mac. I realize it's in the screenshot but that's alot to transpose
--
Bryan Laird
RCN Engineering


lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
kudos:57
Had an extra sec this morning.....see if this is better, Bry

Encoded Mac: 8122acae4d72d88423b3189967f4c658bc3022f4

negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1
Man how bored were you!


lilhurricane
Crunchin' For Cures
Premium,Mod
join:2003-01-11
Purple Zone
kudos:57

negativeduck
Premium,VIP
join:2002-02-14
Centreville, VA
kudos:1

1 recommendation

JB I'm hoping you actually get fixed. Load balancing was stuck on a per modem basis and not based on utilization. It should balance people out better this evening.
--
Bryan Laird
RCN Engineering

jb7038

join:2013-01-31
reply to jb7038
Click for full size
I got home around 5pm and ran a few test and it just dropped back down to 5.5Mbps again which will probably be the max throughout the rest of the day.

Here's my Encoded Mac: 8122acae4d72d88423b3189967f4c658bc3022f4

jb7038

join:2013-01-31

1 edit
reply to jb7038
Click for full size
Click for full size
Here's some more test. I logged onto my DD-WRT router and followed the span of this test through the bandwidth monitor. Jumpy results =/






Mod Note: Removed Mac addy from 2 pix ~ lil ~