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Denise HT

join:2013-02-03
Hamilton, ON

Rogers Upgrade to iPhone 5

I was at the end of my Rogers Cell phone contract just last week. So, I ordered an iPhone 5 16gb which was delivered on Thursday. My iPhone 3GS was pretty much dead.
Going though the BestBuy flyer, I noticed that they had a deal whereby both new activations AND renewals were priced as follows: iPhone 5 32gb (double the memory) at $199. My purchase directly through Rogers was $229 (that's less the 50 HUP), and for only 16gb. I called Rogers from the store; there was no way they were going to let me send back the phone, even if it was within the 14 day return period; they were still going to charge me a $455 upgrade fee to buy back the phone. This was after talking to three different CSR's (the first one said it would be no problem to send it back, but the tech at BB couldn't open my account). The Manager at "Loyalty" said they could not do this.
The BB promotion runs from Feb 1 to Feb 7. The lady at Rogers said even if I sent the phone back to them today, there's no way that the return would show in the system by Feb 7, in time for me to run back and buy the phone at a better deal.

Lesson learned: I will let the contract run it's course and no longer upgrade through Rogers. Been with them for 1o years, along with hubby who has a phone through them, as well as a tablet that I am using on a shared date plan. From what I've been hearing, it seems that Telus is more appealing as a customer-service based carrier.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

Hmm.. I 'd be careful with these best buy promotions for renewal. When doing an upgrade with Rogers, the hardware charges are billed to your account, so retailers including Best Buy cannot influence the pricing. I've seen Best Buy and other dealers promise lower pricing on renewals to customers and they never got what they were promised, and they were left with no recourse.



nekkidtruth
YISMM
Premium
join:2002-05-20
London, ON
kudos:2
Reviews:
·WIND Mobile
·Rogers Hi-Speed

said by yyzlhr:

Hmm.. I 'd be careful with these best buy promotions for renewal. When doing an upgrade with Rogers, the hardware charges are billed to your account, so retailers including Best Buy cannot influence the pricing. I've seen Best Buy and other dealers promise lower pricing on renewals to customers and they never got what they were promised, and they were left with no recourse.

I've bought numerous phones through retailers (third-party) and always gotten exactly what was advertised. Obviously not everyone can be so lucky, but I just wanted to point out it doesn't really happen as often as it sounds like you're implying.
--
Weeeeeee

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by nekkidtruth:

said by yyzlhr:

Hmm.. I 'd be careful with these best buy promotions for renewal. When doing an upgrade with Rogers, the hardware charges are billed to your account, so retailers including Best Buy cannot influence the pricing. I've seen Best Buy and other dealers promise lower pricing on renewals to customers and they never got what they were promised, and they were left with no recourse.

I've bought numerous phones through retailers (third-party) and always gotten exactly what was advertised. Obviously not everyone can be so lucky, but I just wanted to point out it doesn't really happen as often as it sounds like you're implying.

That usually isn't a problem if you're buying for new activations or doing renewals for carriers other than Rogers/Fido as all other carriers collect payment in store for the phone so retailers can directly influence the pricing.

As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave.

Poser

join:2002-07-28
reply to Denise HT

If I were you, I would just leave.


Denise HT

join:2013-02-03
Hamilton, ON

Funny thing was, when we finally got through to the manager at "Loyalty" at Rogers, I did mention that. She said, "sorry you feel that way, but the best I can offer you is a $50 gift card". Yep, two people who have been 10+ years customers, and that's what we're worth. I do feel as though I should go to another provider/carrier, but I'll be left holding the almost 500 dollar bill.

I did debate returning the phone, then leaving, but my instinct is telling me that I'll get burned a lot more so than staying for the time being. Rogers sure knows when they have you by the balls.


Denise HT

join:2013-02-03
Hamilton, ON
reply to yyzlhr

"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.


yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by Denise HT:

"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.

Yep there's a 30 minute limit for all purchases from any carrier through any channel. However, I know for Rogers, they don't enforce the 30 minute limit for telesale purhcases even though they tell you they will.

Denise HT

join:2013-02-03
Hamilton, ON

Thanks for the quick responses, everyone. Now I know where and whom to consult with before I dive in to another smart phone upgrade. Appreciate the comments.



rogersmogers

@start.ca
reply to yyzlhr

said by yyzlhr:

said by Denise HT:

"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.

However, I know for Rogers, they don't enforce the 30 minute limit for telesale purhcases even though they tell you they will.

This is incorrect. They do enfore the 30mins for all sales.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4

said by rogersmogers :

said by yyzlhr:

said by Denise HT:

"As for the OP, I'd return the phone anyways and once they receive it, I'd call back and give them and give them an ultimatum and ask them to price match or you'll leave."

I did not know until the Best Buy CSR told me. Did you know that if you have more than 30 minutes talk time on your phone, they'll penalize you for THAT as well, when you return your phone? I was up to 28 minutes: he asked the CSR before he handed the phone over to me.

However, I know for Rogers, they don't enforce the 30 minute limit for telesale purhcases even though they tell you they will.

This is incorrect. They do enfore the 30mins for all sales.

Not for telesales as the cannot effectively track which device incurred the usage. Customers are to be told that it will be enforced, but if you send a phone back within 15 days with more than 30 minutes of usage it will be accepted as a valid return.