Google is wrong... The problem is still there, only instead of "General Failure", all I get is "Request Timed Out". There are two areas that are of concern in the trace route... They are:
22.214.171.124 - Ping average of 225 - 600ms
126.96.36.199 - The last hop before the disconnects
When the problem starts somewhere in the Amazon.com network, it then has to try several times before being able to find a route that it can take. Perhaps this could be where the problem lies? Not with TSI, but further down the line?
(EDIT: Added info below)
Actually... Now it's coming back differently. On this one, I got a different result for the ping to the gateway on TekSavvy's end, but it's still running much higher than it should be. Here's where it drops:
Something isn't right here, but I don't know where the problem lies.