said by Bill00:thanks for response. its this antenna: said by fred_132453 :
...the connector that attaches to the modem is so loose that it just falls out from time to time...
I'm not familiar with your specific equipment but it appears to me that the first thing you need to get sorted out is your connectivity.
Without a good, solid physical and electrical connection, I doubt you will ever get your system to work right. Were it me, that is the FIRST
thing I would look into...
Best of luck.