said by weales:The funny thing is, I did contact them and they were the ones who asked me to run WinMTR. I did, email them back these results and they said nothing was wrong
Not true, something is not normal. Looks like they misreaded something.
How does a direct ping looks like on (erx) first/ (mx480)second hop ?
How does your line stats looks like ? Any errors on the line/checksum etc..