Thanks for the suggestion, I forwarded the picture to TS in the Direct forum, and they said it seems fine to them.
Looks like at this point my friend is just going to cancel her service, and I have to say I can't blame her, as there seems to be far to many hoops to jump through to simply get the install properly. To the demarc box or not, the install/activation should ensure that it's going to the place it's supposed to.
