dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
35
share rss forum feed

jeckler

join:2005-04-11
Mesa, AZ

4 edits
reply to jeckler

Re: [AZ] Speed Increase 01/31/13

Am I supposed to be talking to tech support, or billing/accounts? TS has no clue what I'm talking about.

Call 3:
The account rep started giving me attitude, saying something about service code 30161, but couldn't say what that meant. When I asked if that was D or D3, she said "yep". and started acting 'bitchy', to be honest. When I asked if she had changed it, she said "I haven't changed nuttin'". Her name was Eva.
On call number 4 now.
After 7 calls, I give up until someone can tell me who I'm supposed to call. The last person says I have Premier D and there's no such thing as Premier D3.

jeckler

join:2005-04-11
Mesa, AZ
Thanks to Coxtech1 for getting me going. I'm now at 64/22 (32/20 before) It'd be nice if the right information can be properly sent to the front line (the actual reps, not just management) so no one else has to go through this frustration just to get what they're supposed to.


Danspeed

@cox.net
getting 20 down 25 up on prefered with power boots (yes, upload speed is higher than download)

Download
Channel 1: 5.5 dBmV 40.4 dB
Channel 2: 5.2 dBmV 39.8 dB
Channel 3: 5.2 dBmV 39.7 dB
Channel 4: 5.9 dBmV 39.5 dB
Channel 5: 6.1 dBmV 39.4 dB
Channel 6: 6.2 dBmV 38.6 dB

Upload

Channel 1: 29.2 dBmV
Channel 2: 29.2 dBmV
Channel 3: 29.2 dBmV

why am i getting lower download speeds than upload? What should I do?