dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
1177
share rss forum feed


TheWorld

@rogers.com

TekSavvy: Please Post, "TS has discontinued the porting of

existing Bell POTS customers to TekSavvy POTS permanently."

Quit making it appear that the opposite is true.

Thank you,

The World
Expand your moderator at work


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to TheWorld

Re: TekSavvy: Please Post, "TS has discontinued the portin

We have not stopped it permanently... We have put a stop sell on certain types of transfers.

Thanks,

Andre

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed
reply to TheWorld
No offence Andre, I have to agree with the OP. The only type of transfer that is allowed is people who ARE NOT WITH BELL. Although I respect TSI's decision to do what they want, I don't agree that it should take a year (cause lets face it, it's been almost that) since you have allowed BELL POTS to TSI POTS. Be it Bell, or TSI's issue, it's clear that at this point, TSI should just state they are no longer offering the transfer of BELL POTS to TSI and be done with it. This would allow customers who are growing very angry to move on to other phone providers who can provide them service like Primus. It's almost at the point, you should just offer DIGITAL phone only like majority of other providers. It's clear this resold BELL POTS thing isn't working.


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
For sure... Customers should not wait on us if POTS is their only desire... We have been very clear about that... I was simply correcting the OP's statement that it's been discontinued permanently.

We still have TekTalk available as a solution...

In reality, the margins on POTS are very slim, that is if we want to keep our pricing competitive, which is why there isn't a huge rush to to change priorities to getting it back to all types of transfers.

Cheers,

Andre
--
TSI Andre
Director of Service Delivery

TekSavvy Website | TekSavvy Blog


hm

@videotron.ca
reply to TSI Andre
said by TSI Andre:

We have not stopped it permanently... We have put a stop sell on certain types of transfers.

And what types would those be, TSI Andre?

koreyb
Open the Canadian Market NOW

join:2005-01-08
East York, ON
Reviews:
·VMedia
·Rogers Hi-Speed

1 recommendation

reply to TSI Andre
said by TSI Andre:

For sure... Customers should not wait on us if POTS is their only desire... We have been very clear about that... I was simply correcting the OP's statement that it's been discontinued permanently.

We still have TekTalk available as a solution...

In reality, the margins on POTS are very slim, that is if we want to keep our pricing competitive, which is why there isn't a huge rush to to change priorities to getting it back to all types of transfers.

Cheers,

Andre

This is why I have said many times... is there any point to continue offering the service? The issue is with your TEKTALK service is your DID provider doesn't cover all areas, like some others.. That could be fixed by adding a 2nd DID provider,for TEKTALK like Iristel.

TSI reselling pots for only non-bell transfers or new, makes the service pointless, as MOST people are wanting to move from bell to a cheaper option. If you can't offer this due to profit it really has become a pointless service. I feel as I know many do on here it's time to either provide the service fully, or just tell everyone you aren't offering it any more. At this point, most have moved on anyhow.

I just find it ridiculous that this has dragged on this long, and the fact no one at TSI will just take a stand and say they are NOT OFFERING IT... Period, instead leaving hope that you will.. This has made this issue much worst in the eyes of some customers who have been purposely holding off in hopes they can get your POTS service.

I personally would rather see TSI offer a iptv service or simply resell Zazeen's service, than waste time and "little profits" on Bell POTS at this point.

I'm not here to give you a hard time Andre, but transparency and honesty is something that TSI has been made famous on and really has been lacking lately, which is why we are seeing this growing amount of negativity towards some actions/inactions TSI has made.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
said by koreyb:

... no one at TSI will just take a stand and say they are NOT OFFERING IT...

Well, the problem is that we *are* offering it. That's why we dont say that. We have new signups every day.

Its annoying that some people can't signup up for it with no valid technical reason for it for sure though. When we went down this path the limitations weren't a problem but over time it became a problem...
--
Marc - CEO/TekSavvy

TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
if you are offering the transfers then why do people say that its only available for certain transfers? Why don't you take the few minutes and outline what these certain transfers are? And there is always a technical reason, just one not given. Instead of just saying we are allowing it? And if the POTS is only a few bucks profit for each customer why keep offering it and now move to something more profitable???? Like someone else said- if DIDs are a problem, obtain another provider.


Inssomniak
The Glitch
Premium
join:2005-04-06
Cayuga, ON
kudos:2
reply to koreyb
Iristel sure doesn't cover a lot of areas either.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to TBBroadband
We do have a plan to gradually allow some Bell signups but it will require some back office automation that we just haven't been able to get back to since the current setup was put in place. You guys need to remember that this is all done under a commercial agreement... We have to play by their rules.
--
Marc - CEO/TekSavvy


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

2 edits
reply to koreyb
said by koreyb:

....The issue with your TEKTALK service is your DID provider doesn't cover all areas, like some others.

That could be fixed by adding a 2nd DID provider for TEKTALK, [such as] Iristel....

 
Exactly.

Eastern Ontario is sadly neglected in coverage by TekTalk, for the precise reason which you stated above.

If I had waited for TSI to add another CLEC since the launch of TekTalk (1.5 years ago ?), I would still be waiting now.

In the meantime, I have set up accounts with 2 other VoIPPs who DO cover this area, one of whom uses Iristel as a CLEC near me, and the other one uses Fibernetics to service this area, and have ported my Bell landline number over to one of them.

TekTalk does need to catch up.

Their CLEC partner called 'ISP Telecom' (IIRC) simply is not enough, especially if TSI may be openly trying to steer folks to VoIP service rather than to POTS.