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nox PHX

join:2009-08-21
Phoenix, AZ
reply to BryanInPHX

Re: [AZ] Speed Increase 01/31/13

Just got the 3000D from Cox to use on Premier (Just upgraded). I haven't seen speeds anywhere near 50 down, highest I have seen is 32 down and its pretty consistent on hitting 32 and staying there.

Coxtech, would this be the same issue as the other people were having? The account being DOCSIS 2 and not DOCSIS 3 (I did upgrade from a DOCSIS 2.0 modem)?



CoxTech1
VIP
join:2002-04-25
Chesapeake, VA
kudos:77

If you just upgraded to a 3.0 modem your account is probably not correct.


nox PHX

join:2009-08-21
Phoenix, AZ

2 edits

That's what I figured. I'll give them a call, thanks!

Edit:
Called and they updated the code. Everything is running smooth now! Man, getting a good support tech makes calling and fixing the issue a breeze.


jeckler

join:2005-04-11
Mesa, AZ

said by nox PHX:

That's what I figured. I'll give them a call, thanks!

Edit:
Called and they updated the code. Everything is running smooth now! Man, getting a good support tech makes calling and fixing the issue a breeze.

Amazing. I couldn't get anyone to understand what the hell I was talking about.
How'd the call go?