 unknvoipRIP goosePremium
join:2006-07-25
Rochester, NY
kudos:1
 ·ViaTalk
| reply to igeneralzod
Re: This is why I decided not to choose TWC as my new ISP Perhaps if you asked what the non-promo price for the package you are interested in is now, they might be able to answer that question for you.
Like Badger, I am confused about the wireless router question. Here they don't charge if you use your own wireless router in your home network.
Edit: I see Bandit beat me to the punch while I was writing.... |
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| I recently was told the the regular price of extreme is now $84.99 but can be had for $79.99 if you have TV  |
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Reviews:
 ·Time Warner Cable
 ·Verizon FiOS
·voip.ms
| reply to unknvoip
I just went through the same he$$ when I tried to move from FIOS to TW. There are a number of omissions that TW DOES not disclose until you get to install time:
1. The Wifi ROUTER comes free with the D3 speeds (30 or higher) however they wanted to charge me $50 to install it. I told them I didn't want the router (i have my own D3) but they couldn't do the bundle of 30 without mandatory wifi router (or so they said). So I went with the 20/2 package with normal router. If you want a wifi router on a d2 speed (20 or less) THEN they charge the $9 modem fee, but you can just get a regular D2 modem for $4.
2. For any promo, you must take their modem. I let them hook it up, made the tech to the swap while he was there and dropped of the modem the next day. I could have then called up and went to 30/5 for another $10 after doing this, however I never made it.
3. Don't even think about getting your phone ported over because that will be a nighmare and you don't want them holding your number. I went w/ 2 play.
3. If you cancel, even though Time Warner easily whisks away your money in an instant, after I cancelled the next day (they botched my TV install bigtime), they conveniently told me it would be 6-8 weeks and they would send out a paper check even though this would simply be a credit card charge back and take 2 seconds.
4. Even after I cancelled they went ahead and took out another $90 bucks from my account the next month after I cancelled because they said that even though I was cancelled LEGALLY they still hadn't sent the guy to cap the line, and until they do that my account is active. Go figure. So if you EVER cancel, make sure you change your credit card info ASAP otherwise they will nix you again.
5. I won't get into specifics but they couldn't even get my cablecard/SDV working and for $10 in savings I said forget it, and just went back to FIOS. |
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Reviews:
 ·DIRECTV
| reply to motorola870
Frustrating and maddening=confident customer?? That exchange was pathetic and hilarious at the same time.
I mean honestly does the executive manglement really think that it makes a potential customer any more willing to purchase their service when they stonewall on such a basic question so many times.
This isn't the decision of the CSR it is the plan that the brass tacks hatch and perpetuate on potential customers.
I'm no fan of ATT but beating around the bush with folks you are trying to sell product to almost never succeeds anymore.
I would have done the same thing that the OP did.
What a sham. |
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Reviews:
·Time Warner Cable
·Verizon FiOS
·voip.ms
| BTW,
The reason they need an address is because promos vary according to competition, plain and simple. Verizon won't give out info either. On Verizon, if I type my address it says I'm a Customer, and won't give me promo pricing, unless I use my neighbor (who is on TW). I use that pricing against them when I renegotiated. You can just go to the webpage, type in a neighbors address and the promo pricing will come up. If you search, they will also show you rack rates (price after promo), but nobody pays those anyways.
TW is no better or worse than the rest. Their service is subpar just like every other semi-monopoly, but they are trying harder than when I ditched them 2 years ago.
HTH. |
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| The real issue was that they were NOT willing to reveal the everyday REGULAR price AFTER the promotional period expired. That is a simple answer. |
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| reply to elefante72
Re: This is why I decided not to choose TWC as my new ISP You had one or more poor reps. The install and all other prices are part of a confirmation close, and to be disclosed. Agents at my former office were fired for essentially false sales when that info was not given. I asked the customer if he or she wanted wireless on or wireless off, (two different codes). Generally the package was put together with a rented modem just in case the customer didn't have time to purchase one.
A skilled rep would be able to port the phone number, and reiterate to the customer to NOT cancel the number, TWC works with the existing provider to synchronize.
Unfortunately, sales and commissions usually mean more than quality work. |
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| reply to horseathalt7
Re: Frustrating and maddening=confident customer?? Prices raise every year with most providers - sometimes twice a year. How could a rep give the regular price that will be in effect after 12 months? And prices do vary by address - for instance, Staten Island often had promos only available there. Hudson Valley/Bergen/Queens are all TWC NY but not always standard rates. |
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Reviews:
·DIRECTV
| So what if prices are raised twice per year, the OP simply requested to know what the price would be AFTER the promo. The CSR should have simply stated that the current regular price at this time is
$XX.xx and of course is subject to change if a rate increase occurs.
Like others have said even if the reg price given is a few bucks off after the promo expires it gives the consumer some idea of how to budget in the future.
When I ask a company what their regular rate is I expect an answer not some deceptive snow job! Which it appears the OP got.
I'm not blaming the CSR because my guess is that they are trained NOT to answer this by top management.
I would have to the CSR to have the corporate offices get back to me by phone if they are interested in my business. |
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| said by horseathalt7:I would have to the CSR to have the corporate offices get back to me by phone if they are interested in my business. The OP refused to even give them an address to look up his exact rates and promotions. I highly doubt he would give them his phone number...
/M |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | reply to horseathalt7
If he really was interested in the service, he would supply the needed information to look up his area  |
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Reviews:
·DIRECTV
| reply to mackey
said by mackey:said by horseathalt7:I would have to the CSR to have the corporate offices get back to me by phone if they are interested in my business. The OP refused to even give them an address to look up his exact rates and promotions. I highly doubt he would give them his phone number... /M The OP stated that he was near Disneyland. All they had to do is type in that zip code, very easy.
It was clear from that chat that in any case the CSR would NOT reveal the everyday, regular price, no matter where the OP lived.
So many excuses. |
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 djrobx
join:2000-05-31
Valencia, CA
kudos:1
·VOIPo
 ·Verizon Wireless..
·RoadRunner Cable
·AT&T U-Verse
| said by horseathalt7:said by mackey:said by horseathalt7:I would have to the CSR to have the corporate offices get back to me by phone if they are interested in my business. The OP refused to even give them an address to look up his exact rates and promotions. I highly doubt he would give them his phone number... /M The OP stated that he was near Disneyland. All they had to do is type in that zip code, very easy. It was clear from that chat that in any case the CSR would NOT reveal the everyday, regular price, no matter where the OP lived. So many excuses. I dislike TW's secrecy of non-promotional pricing as much as you do, but that's not a good reason to take things out on some poor woman working in support. She didn't make the rules.
AT&T plays the same games with "extended promotional" pricing. They are upfront about what regular pricing is, but the end result is the same shit - you need to call every year and threaten to cancel (or really cancel, and ping-pong between ISPs) if you want a good deal.
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AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.
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| I am a 25 year Network Engineer and I will tell you TWC is the absolute bottom of the barrel and even the scum calls them scum. I watche dmy Mother deal with them for 2 years while she battled cancer and they always gave her the run around. Their Cust service is blow sub par like third world cust svc is better than their best cust svc. Save yourself the heartache and anguish. Decide against TWC even in the what if scenarion. They are just simply not even worht thinking about. Tha guy who told of them billing him AFTER HE CANCELED is absolutely on point. TWC is probaly THE MOST CROOKED provider that ever was. I have labled them "The SlumLords" of the internet. On top of that they are not even close in the quality and advantage you get with DSL AT&T and Verizon DSL are the best I have seen by far. With DSL you dont' get any blocked ports either and TWC and any other CABLE Internet provider WILL BLOCK YOUR PORTS and also will drop your account if you setup any kind of a server. JUST DO THE DSL OR UVERSE THING if you want your freedom. Eventually the TWC SlumLords will die off and we can all forget about them and enjoy the internet the way is was meant to be... |
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Mele20Premium
join:2001-06-05
Hilo, HI
kudos:4 | Geez....I get pissed off at Oceanic TWC but I don't think they are "scum". Scum is Microsoft not any of the ISPs.
As for Oceanic's customer service some of the CSRs are new, or lazy or simply poorly trained but they are not third world! Some are excellent. The problem as I see it is that it has become increasing difficult to reach tier 3 and they are excellent IF you can reach them. Forcing users to first deal with NHD in the Philippines, on an always bad connection, is torture and that should not be and never was, until recently, the only way to reach tier 3. If you are a power user it is a total waste of time to be forced to deal with NHD first. NHD has VERY POORLY TRAINED TECHS WITH HEAVY ACCENTS. But that is not true for Oceanic TWC CSRs and tier 3 techs. They are local folks here in Hawaii and some are very dedicated and strive always to do their best while others are slackers, mediocre, lazy maybe but not "scum".
What could possible be wrong with TWC blocking dangerous ports? I'm glad they do! I recall when they did not and I welcomed them doing it...all the ISPs do it..so why are you singling out TWC?
As for TWC being worse than DSL....I don't get that at all. DSL is extremely limited in the speed that it can provide and many folks, like myself, cannot get DSL at even the weakest speed as we live in cities but are too far even in cities from the CO. I would prefer a superior provider...but I don't think that exists. They are all mediocre to downright crappy...you should not single out one cable ISP...not a single one is better than another...or worse. Iit is a very sad state of affairs we have regarding broadband in the USA.
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When governments fear people, there is liberty. When the people fear the government, there is tyranny. Thomas Jefferson |
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CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | This isn't about Oceanic TW |
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 sivranOpera convertPremium
join:2003-09-15
Arlington, TX
kudos:1 | reply to TWCisScum
said by TWCisScum :With DSL you dont' get any blocked ports either and TWC and any other CABLE Internet provider WILL BLOCK YOUR PORTS and also will drop your account if you setup any kind of a server. JUST DO THE DSL OR UVERSE THING if you want your freedom.
Baloney.
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Think Outside the Fox. |
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 Steve MehsGun Control Is Using A Steady HandPremium
join:2005-07-16 | reply to elefante72
Re: This is why I decided not to choose TWC as my new ISP quote:
3. Don't even think about getting your phone ported over because that will be a nighmare and you don't want them holding your number. I went w/ 2 play.
When I switched from Verizon to Time Warner three years ago, after the tech did the install and swapped out modems, he said it will take up to 15 minutes for the number to be ported over. As he was leaving my driveway I picked up the phone and I had a dial tone. It was more like 2 minutes. While I’m sure there has been a problem or two porting numbers, Time Warner is the fifth largest phone company in the country. I doubt they’d have millions and millions of subscribers if it was a ‘nightmare’.
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Dale Jr, Riding Daddys Coattails Since February 18, 2001!
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