reply to juilinsandar
Re: [TWC] Time Warner Price Increase March 2013
said by juilinsandar:Actually,
Prices are getting crazy. If I wasn't such a fan of niche sports programs, it might be easier to switch to OTA.
Anyway, so far, time warner's customer service has been pretty reasonable to deal with.
Also, all services have improved in my area compared to what they were when I initially installed.
Our field techs have been pretty good in Wisconsin, and MOST (not all) of the CSR's have been helpful. I can only speak for the Milwaukee Wisconsin area though from first-hand experience. You may have to jump through maybe two or three hoops to get personnel that know what they are talking about. In my area, the phone reps are nice most of the time, but don't always have the essential information to help out customers. TWC needs to focus on an improved customer company clientele across the country, because there are really bad divisions and really great ones as well. I just think that TWC has gotten so big, that there infrastructure has become very inconsistent on the cable TV end. Phone, Internet, and Retention Deals, remain TWC's strongest assets. (And a solid HD line up, IF you are fortunate enough to live in a TWC area that has the bandwidth to handle many additional HD channels.
San Benito, TX
I'm lucky enough to be in a really good division. The csr's on the phone and in the local offices have been great.
An appeaser is one who feeds a crocodile, hoping it will eat him last. - Sir Winston Churchill
reply to Satch
That largely depends on who they send out... as far as the techs go. [I've had them come out a few times largely due to issues with the phone / internet* and sometimes the tv as well.]
*I got rid of them when they couldn't get their act together [and price going up].. I just wanted the service to work. The phone and internet would go out, supposedly they discovered a line noise issue in the cable plant- that they claimed they fixed- Although the day before I had At&t come out- was having more issues with the phone- the caller id on tv would show up, yet the phone would not be ringing.
I most have had the 'bad' techs come to my house... including one that was a contractor. [That was to upgrade to DVR from regular digital.] Needless to say.. the contractor failed quality assurance- TWC charged back the install.