US Cable Support > Charter Internet/TV > [Speed Issues] Grants Pass, OR still getting slow speeds....

reply to Ryan818

Re: [Speed Issues] Grants Pass, OR still getting slow speeds....

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I still wonder if there is a problem with "someone" else on your node and when they turn on their service (tv, internet, ect) they then create the problem that shows up every evening. Or perhaps someone is illegally connected to the service. Always possible, I would call Charter and ask if they check for illegal hookups in your general area.

reply to KoRnGtL15
You are experiencing the exact same issue I had when I was on 100/5. As I said before the bottom line is that our region really can't handle those speeds 24/7. When demand increases we all see a significant drop in speeds. Charter can call it whatever they want, but overall they are unable to keep consistent speeds at all hours of the day. That is why I cancelled my 100/5 service and went to 30/4. I wasn't willing to pay such a high price and only get to to use it at its peak potential at 3AM.

reply to KoRnGtL15
KoRnGtL15 -

Interesting. I am also seeing "downgrades" to 4-5mbps at peak times. Can't tell if its a local node issue or what exactly.

It has been interesting as it only started happening in the past few months randomly during the evening (probably bandwidth filling up).

I always use latency (ping) as a good indicator of where problems start. Download pingplotter standard and graph your latency to a few hops (trace to google, ping once per second, unlimited times) and see where the problems start. Mine does on the first hop past my modem. So thus I was thinking "local node" problem.

Wild guess: A new traffic shaping setting they added to all the configs recently triggered this, now when bandwidth fills up everyone slows down to 4mbps - 5mbps? Only Charter knows for sure!

It is an issue for sure with over saturated nodes. My speeds drop like a rock right around 4:30-5:00 PM each evening and then don't really recover until much later at night around 11:30-1:00 AM. They can't seem to handle the demand during peak hours of the day. Uploads are fine and stable but download speeds come to a complete halt. Ping remains pretty consistent in the teens to low 20's. Charter could never provide a true 100/5 connection to my house even with brand new lines and a neighborhood that is only around 6 years old. I was not willing to pay close to $100 for speeds that only reached 50-70% of the advertised speeds.

Ryan818 -

I agree it probably is just overloaded nodes now that they have a 30mbps minimum speed package.

For me pings are low UNTIL I start to actually use bandwidth. Stream Netflix HD? 500ms pings! Pings when only using 1mbps? Same as idle!

As for 100mbit. Who was Charter kidding? They never WANTED to actually provide the service - four bonded downstream channels = 120mbps MAX shared between all customers. So basically if you are getting a 95mbit speed test everyone ELSE on the node is sharing the remaining 25mbps... Thanks Charter!