said by ToxicDrew:
Would it have killed them to take 5 extra seconds and tell me hey sir by the way we noticed you DO NOT have wire maintenance on your account and there will be a $45 dollar visit fee if we do not find a problem.
What would you have done upon having this knowledge, cancel the service call or signed up for the wire maintenance service?
FWIW, there is very little that can go wrong with the CATV wire inside your house unless you've been messing with it. Point being, the odds of a problem being due to the wire is slim.
It's kind of like buying an extended warranty. For 10% of people it was a good deal. They're happy as a clam they got a benefit. For the other 90%, well, they just paid into the kitty.