how-to block ads
|
|
Share Topic
 |
 |
|
|
|
| reply to j_a_t_h
Re: CRCT complaint about Telus reply I have tried to contact Telus about these issues with no luck. it seems that they prefer to let the CRTC fight the battle for them. | | |
|
 hm
@videotron.ca | said by j_a_t_h:I have tried to contact Telus about these issues with no luck. it seems that they prefer to let the CRTC fight the battle for them.
This is a "material change in service" and it can be brought before the CCTS, and the CCTS has to rule on this.
Also, A material change in service, such as this, is followed by the company giving you 30-days advanced notice. In addition, with a material change in service you are no longer bound by contract and can leave the contract w/o any penalty. The CCTS would support this.
However, if they don't want to honour any contract and keep you at the same service level should you not wish to leave, then I am unsure what the CCTS will do, or enforce. In Ontario and Quebec, we start Class Actions should they not want to honour their end and make material changes to the service.
So while you wait for the CCTS, you can also send an Email off to the Tony Merchant law group who loves these type situations, »www.merchantlaw.com/ and they may get back to you. | |
 Exand
join:2001-10-28
Canada | said by j_a_t_h:I have tried to contact Telus about these issues with no luck. it seems that they prefer to let the CRTC fight the battle for them.
The CCTS and CRTC are two different bodies. Which body did you contact (you're using both bodies interchangeably which is not correct)?
said by hm :This is a "material change in service" and it can be brought before the CCTS, and the CCTS has to rule on this.
Unfortunately I believe Telus is right, the CCTS can't do anything because they look at complaints for compliance with contract terms / commitments, not the actual contract terms themselves. Because Telus has in their fine print a "we can do anything we want" section, the bandwidth cap drop is within Telus's legal right.
Also, the CCTS won't handle anything under the governance by the CRTC. While the CRTC doesn't regulate rates / QoS / business practices of ISP's, they do however look over Internet traffic management practices, essentially how ISP's manage the flow of traffic through their networks. That's how Rogers got reported to the CRTC for throttling game traffic.
So the halving of bandwidth cap could be construed as being an impediment to traffic flow, meaning you can file a complaint to the CRTC instead:
»www.crtc.gc.ca/eng/info_sht/t1043.htm | |
|
