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lostspaceman

join:2012-07-26
T3N0K7
Reviews:
·Shaw
reply to EMKO

Re: [AB] no internet between 10am-1pm for 2 months now

That doesn't sound like congestion at all... Congestion would cause your internet to slow down and reduce the available BW, but I've never heard of a modem dropping it's link with the CMTS like that due to congestion.

Do you have other Shaw services? How are they during those hours?


EMKO

@shawcable.net
phone and cable work at that time

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
Register so you can send a private message with your account information to Shaw_Alex who can take another look at your modem, signal, SNR, flap report, if he can see a pattern every day at 10am to 1 pm, check if weekends too, Shaw should be able to track down your issue.

Congestion wouldn't cause your modem's lights to change (drop connection to the CMTS).
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

lostspaceman

join:2012-07-26
T3N0K7
Agreed,there's for sure something wrong and the first step would be to have Shaw look at your modem stats over the last few weeks. At the very least they can check the tx/rx and SNR RF levels.