So you know reaching out does work. Poo occurs; there are far greater concerns than a store not having what you wanted when you were in. Get worked up over some of them. -- "Dance like the photo isn't being tagged; love like you've never been unfriended; and tweet like nobody is following."
Oh, and then there was the time at Stop & Shop when the cash register came up with a price that was higher than what was on the shelf. It was a major production involving multiple people to get the price corrected. It took me over 10 minutes at the Customer Service desk for what should have been a simple transaction.