Yes and monitoring network should be part of the Franchise Agreement and this page should be shown to consumers as well.
I suggest everyone contact their local franchising authority such as NYC DOITT »www.nyc.gov/html/doitt/html/home/home.shtml
Time Warner in the Direct forums is totally useless and had even scheduled someone without my permission knowing full well there is no line issue inside my residence and I did not give them permission for entry. I wish Time Warner's franchise was pulled and Time Warner was merged with Cablevision. It would lead to vasty improved services across the board. Either that or another quality team to run and improve the network.
Or one could split up Time Warner into smaller cable providers so they would compete against each other.
Time Warner AND RCN which are available here are both lousy and Time Warner had been the better of the two. FIOS is NOT in here yet and I may have to file a lawsuit against my co-op board to get them to be allowed to enter. I tried to contact Verizon but have not heard back.