| Virgin mobile down for weeks, no 3g Just checking to see if anyone else if having issues on here. Ive been with Virgin for 5-6 years as a happy customer. I have a HTC Evo V 4g. They said there was some kind of system update but since then I have had no data on 3g. 4g seems fine but the coverage here is spotty so cant do much with that.
Ive emailed them repeatedly and they say every time, it will be back up in 2 days. Ive contacted their support, same thing.
There is data on 3g, but only for email, facebook and twitter app. Nothing else can get access.
Since I can get full data over 4g, there must be some kind of proxy issues.
Example:
Search with the Google search bar and get a page that says:
Not found. The requested URL /search was not found on this server. Apache server at www.google.com port 8095.
ive also seen a few things about Openwave server come up but not at this time. |
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 dib22
join:2002-01-27
Kansas City, MO
kudos:2 | Working a-ok in the Kansas Missouri and Oklahoma areas.
I've never had any luck with their email... many have luck with their social media (facebook, twitter) because it puts them in the public eye and you get someone who can actually fix things.
That is totally bizarre that its re-directing google to 8095. |
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| reply to Swingerhead
I have virgin mobile and i haven't been able to use 3g for a couple days I can make phone calls and everything but no 3g. |
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| same here  |
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| reply to Swingerhead
check this out... i can only access HTTPS sites, not HTTP. it's something going on with their network since they just did an upgrade.. they really need to fix this |
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| reply to Swingerhead
any update yet? mine's been messed up since the 22nd. SAME EXACT PROBLEM. ive had to sit on the phone with tech support for at least 2 hours total, all for them to say they'd call me back.. but they havent. |
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dib22
join:2002-01-27
Kansas City, MO
kudos:2 | You need to get on twitter or facebook or call them... the email support won't get you far  |
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| reply to Swingerhead
4G down and I need it up.... NOW VIRGIN MOBILE!!!!!!!!!!!!!!! |
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dib22
join:2002-01-27
Kansas City, MO
kudos:2 | virgin mobile doesn't even know about this forum... if you need them to fix something I suggest twitter, facebook, or phone. |
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Max SignalPremium
join:2008-03-07
Buffalo, NY
kudos:1 | I guess it is not as good a deal as it seems |
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dib22
join:2002-01-27
Kansas City, MO
kudos:2 | said by Max Signal:I guess it is not as good a deal as it seems
Really depends on what device and plan you have and if you are in a wimax area if you have a new plan
I have had no issues on any of the broadband 2 go devices I deal with.
It is sad that virgin mobile can't fix sprint issues any faster than say, mcom, since they own them
Maybee if they started charging an activation fee they could get someone to read the forums... I wonder  |
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Reviews:
 ·Mediacom
| reply to Swingerhead
Well I called virgin mobile phone support 2 days ago due to my 3g being out the lady said upgrades are being done in the area from 2/22/13 to 3/7/13. So I checked yesterday to see if it was back on but no go. I called tech support talked to some lady that said the upgrades were all done with on march 2nd so i was like wtf then i was transferd about 6 times with no luck the last dude i talked to suggested i drive 55 miles to the next tower and see if it works there F that and F virgin mobile!!!!!!!!!!!!!!!!!!!!!!!! |
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Reviews:
·Mediacom
| reply to Swingerhead
Another thing is I can on access Virgin mobile's my account web page and I can log in and everything and check my balance and what not but then typed in googles home page and it almost loaded just their search bar but no google logo like the page half way loaded and that was it no 3g anymore anyone else notice this? very strange.......... |
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dib22
join:2002-01-27
Kansas City, MO
kudos:2 | I am still not seeing issues on broadband2go products. I will find my old Virgin Android device tonight and toss 25 bucks on it to see if it is only happening to their phone side. |
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| Any updates anyone? I still have no 3g and tech support aint worth a fuk. |
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dib22
join:2002-01-27
Kansas City, MO
kudos:2 | Can't find my VM android! I looked over the weekend... will check another place tonight.
One thing I noticed when looking at a map for the city in your profile was that sprint LTE if appearing North East of you... this makes me think they might be doing sprint network upgrades in your area. These upgrades usually lead to weeks of bad service according to most posts i've seen around the web. |
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Reviews:
·Mediacom
| Yeah according to VM tech support they were doing upgrades that were all completed on the 2nd of march but yeah anyways I called them up all day they had me reset the phone and reactivate it. It took about 2 hours for the phone too hook up to the network but sure enough it did and I have 3g now very very slow but hey it works im hopeing that the slow speeds have to do with what you were saying about crappy service couple weeks after an upgrade. Cant really be to mad about it they gave me a free month of service for it being out. |
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| reply to Swingerhead
I have been getting the same exact message as well. I have had VM for 5 years and also own a HTC Evo 4g. I want to to know if your service has been restored or what anyone here has done to get it back.
I called Virgin tech support and they sent me a new phone....and it has the same problem! Help!!!! |
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| reply to Swingerhead
I've been having this same issue for over a week now. After much back-and-forth with Virgin Mobile's clueless email, facebook and phone support staff, I finally just talked to somebody in their "Advanced Technical Support" team who seemed to know what he was talking about.
According to him, the issue is that since purchasing Virgin Mobile last year, Sprint is now gradually porting all of the existing VM accounts into Sprint's account management system. Apparently, while your account is "in flight" (his phrase) from the old Virgin Mobile "Siebel" system to Sprint's "i-Care" system 3G and voicemail features will not work properly. He claimed that the transfer process starts right after a payment, and usually takes 7-10 business days, but he had occasionally seen it take up to 15.
I'm still pretty irritated with Virgin Mobile for never communicating any of this information, but at least this guy seemed to be familiar with the problem. I'm going to wait and see if his prediction is correct that the issue resolves itself in a few days when the account transfer completes. |
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| This problem has been going on for me for at least two billing cycles. I specifically remember being out with friends in February and not being able to use google maps. It is now April and still no fix. |
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