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capslock

@electronicbox.net

Installation fee??? Upgrade costs are higher?

I am a bit confused as to the costs for upgrading from 6mb line to the 15mb one in Ontario. I need a dryloop and thus decided to upgrade. Initially I was told no charge by the person that helped me. Half way through the month I received a call mentioning a $85 upgrade fee.

I went to the site and it stated $69.99 for install and $85 if there was a change of address.

I'm as confused as the person that helped set me up who really didn't know his stuff. It's bad enough that I have to pay after being told I didn't have to but I am being overcharged.

GuiGQc

join:2012-02-22
Gatineau, QC
I thought speed changes didn't cost anything... Maybe DSL --> ADSL does have fees...

said by capslock:

I went to the site and it stated $69.99 for install

And only $49.99 if you buy ebox's modem.


diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21
kudos:3
From legacy to FTTN the fee is 85$ because this is a change of technology and require automatically a tech visit from telecon.

New client, get to pay 50$ when they buy a modem or 70$ when they don't + 1 month upfront.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX

LanAdmin

join:2010-11-07
Montreal, QC
reply to capslock
Maybe you can just cancel your service then order a new install on April 1st for 70$ since it's a news dry line.