 GonePremium
join:2011-01-24
Fort Erie, ON
kudos:3
 ·Start Communicat..
| reply to rocca
Re: CRTC Decision said by rocca:Indeed, appreciate the feedback. I don't think we'll be able to make everyone happy, but we'll keep doing our best to provide an excellent service at a fair price. The problem is that everyone wants unlimited 60/2 for $20/month.  |
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 roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | Add a couple zeros after that (no decimals) and we're all set!  |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | reply to Gone
said by Gone:said by rocca:Indeed, appreciate the feedback. I don't think we'll be able to make everyone happy, but we'll keep doing our best to provide an excellent service at a fair price. The problem is that everyone wants unlimited 60/2 for $20/month.
Well not EVERYone, but yes, enough to upset the apple cart.
And START's recent customer instantaneous (peak) bandwidth demand stats apparently are already on file to demonstrate it.
That's why there is renewed talk about throttling as part of a balanced solution to the peak demand (see my last above post). |
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Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| Anyone who is tek savvy and understands the value of it, will never ask 60/2 for $20/month. I certainly don't and I don't even understand half of it cost wise but I know the value and know that it can cost quite a bit.
So it's bit silly to even think that.. but eh...there could be one CHEAPO out there who would want that but that cheapo is probably ignorant!! |
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| I'm just hoping for a package that satisfies my needs (a bit of prime time video streaming, and a bit of unlimited off-peak usage) that doesn't go past $80. |
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Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| said by silvercat:I'm just hoping for a package that satisfies my needs (a bit of prime time video streaming, and a bit of unlimited off-peak usage) that doesn't go past $80.
I partially +0.5....
It's really hard to predict what the prices will be as Rocca haven't hinted anything yet....
Rocca, last week you said we'd know end of this week....are you going to be able to come up with something by then? Just curious of course as we are anxious... |
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Reviews:
·Start Communicat..
| said by Guru:Rocca, last week you said we'd know end of this week....are you going to be able to come up with something by then? Just curious of course as we are anxious...
Don't rush him ! Do you want well thought out packages or not ? |
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Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| said by silvercat:said by Guru:Rocca, last week you said we'd know end of this week....are you going to be able to come up with something by then? Just curious of course as we are anxious...
Don't rush him ! Do you want well thought out packages or not ? ye but we don't want him to get comfortable either.. |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
·Start Communicat..
 ·TekSavvy Cable
·TekSavvy DSL
| reply to rocca
said by rocca:Add a couple zeros after that (no decimals) and we're all set! :)
The math for this isn't quite as dismal as we've all been making it out to be, though. Even with a lot of subscribers who want to use tons of prime-time bandwidth, statistical averaging kicks in and helps keep things affordable.
Not every "300GB prime time" account is going to be streaming every night, or even at the exact same instants when they are.
Throw enough of them into a large enough pool, and peak bandwidth used will be quite a bit below what one gets with simple multiplication. That's why we all use retail ISPs rather than dedicated bandwidth connections. We know we don't need it 100% 24/7, or even 100% 6/7 during prime time. So we're willing to share to a degree by pooling with others.
And that's the business model for an ISP, too. So let's not just roll over and play dead when people toss out 2X and 3X current rates as "necessary."
The recent CRTC rate adjustments for Rogers only increased costs by perhaps 10% overall. I don't know how much ISPs may (or may not) have been "underbilling" on Rogers, but let's say they guessed low by another 10%. So this ought to result in no more than a 20% increase in retail rates for plans very similar to what we have today, or for plans that only meter prime-time usage.
It'll be interesting to see what the various ISPs come out with for rates. I don't expect Teksavvy's rates for Rogers to change by very much, if any, until they go aggregated, because their costs haven't gone up by more than a few percent.
In the past, Start.ca rates were similar to Teksavvy's rates, but with a slight discount. That will change, since Start.ca is already on the more expensive aggregated setup, which just got 10% more expensive than before.
But 2X or 3X current rates? No way.
Cheers |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to Guru
said by Guru:Rocca, last week you said we'd know end of this week....are you going to be able to come up with something by then? Just curious of course as we are anxious... Very close.
For cable, at this time I don't anticipate a significant (or perhaps any) change on the Red side, but just trying to figure out a way to manage Cogeco accounts without taking a drastic usage cut. Just increasing costs won't help, ie even $5/customer doesn't do much when CBB is that far out of whack and puts us too close to retail Cogeco pricing to be attractive. If we can come up with a 'heavy users plan' that incorporates shifting or limiting traffic at peak that might help alleviate some of those existing users that are skewing the average currently and enabling us to keep the existing packages at/near where they are. With speeds where they are now it only takes 1-2% of users to make a significant difference to peak requirements.
On the DSL side, we have our packages done (they've been done for a couple weeks as the Bell CBB wasn't that far off from where we projected) but had some backend development work to do to support the new plans. That work was completed yesterday, so just need staff training and signoff from our service desk manager and then will get them posted. |
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| Rocca.. are you going to provide 50/10 DSL where available? |
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bt
join:2009-02-26
canada
kudos:1 Reviews:
·Start Communicat..
| reply to Gone
said by Gone:said by rocca:Indeed, appreciate the feedback. I don't think we'll be able to make everyone happy, but we'll keep doing our best to provide an excellent service at a fair price. The problem is that everyone wants unlimited 60/2 for $20/month. Just because I know it isn't plausible, it doesn't mean I don't still want it!
Though faster and cheaper, please |
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Reviews:
·TekSavvy Cable
| reply to rocca
Now this will no doubt anger some....however could Start or any provider for that matter simply cancel the service for those few gluttonous users?....Clear abuse of an 'unlimited' concept (think usage in the TB range)....really what residential ISP would want that customer....sure maybe Rogers, Bell, etc might accept them (with an unlimited plan) but they have the advantage of so many more users... |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
·Start Communicat..
·TekSavvy Cable
·TekSavvy DSL
| said by londoner1:Clear abuse of an 'unlimited' concept (think usage in the TB range)... A user transferring TB's monthly only has a negative impact when those transfers occur regularly during prime-time peak hours. If they happen outside of peak hours, they don't cost anybody anything extra.
But they do currently violate the service terms that Start.ca offers. Hopefully that will get fixed -- unlimited offpeak transfers is something I think a lot of us would like to have sanctioned. (*)I'm not after TB's here myself, but a few hundred GB extra would be quite useful.
Cheers |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to londoner1
said by londoner1:Now this will no doubt anger some....however could Start or any provider for that matter simply cancel the service for those few gluttonous users? Some ISP's do have 'fair use' clauses that enable termination if the usage is x times the average, but personally I'd prefer being upfront with it. If we say 'unlimited' then it has to be that IMHO, now it could say something like 'unlimited, no overage charges and full speed until you hit x GB and then y speed', but again being upfront about it. Just telling people after the fact that they've used more than some number I had in my head and therefore I'm cancelling their service isn't too cool with me. |
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roccaStart.caPremium
join:2008-11-16
London, ON
kudos:11 | reply to nirajshah7
said by nirajshah7:Rocca.. are you going to provide 50/10 DSL where available? Yes, I don't know on the timing yet of the VDSL2 based services though - there are still lots of things I don't like about them and it's such a new service that there are going to be bugs to work out still, but yes, it will become part of our offering at some point. |
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Reviews:
·Start Communicat..
| reply to rocca
said by rocca:Some ISP's do have 'fair use' clauses that enable termination if the usage is x times the average, but personally I'd prefer being upfront with it. If we say 'unlimited' then it has to be that IMHO, now it could say something like 'unlimited, no overage charges and full speed until you hit x GB and then y speed', but again being upfront about it. Just telling people after the fact that they've used more than some number I had in my head and therefore I'm cancelling their service isn't too cool with me.
And that is why we appreciate Start so much! I know I've experienced the kind of surprise that you've mentioned with other service providers and it is not a pleasant feeling. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6
1 edit | reply to rocca
said by rocca:said by londoner1:Now this will no doubt anger some....however could Start or any provider for that matter simply cancel the service for those few gluttonous users? Some ISP's do have 'fair use' clauses that enable termination if the usage is x times the average, but personally I'd prefer being upfront with it. If we say 'unlimited' then it has to be that IMHO, now it could say something like 'unlimited, no overage charges and full speed until you hit x GB and then y speed', but again being upfront about it. Just telling people after the fact that they've used more than some number I had in my head and therefore I'm cancelling their service isn't too cool with me.
Some observations :
(1) Mister Rocca, your fifthrightness about things is appreciated.
(2) A few 'select' users who are friends and relatives of Angelo could still screw an IISP's bandwidth capacity demand during peak periods while taking MUCH less than 'x' GB of usage to do it.
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We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !
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START Forum »Start Communications
Or you can still use Canadian Broadband.
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| a few? funny. |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 |
[takes a bow] |
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