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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to Threz

Re: [OUTAGE REPORT] March 3, 2013 8:09am

generally speaking, these notices of ours go up when we start hearing that some users are down.. so we put these up to let others know that they may also be affected by the same thing...

it's not a question of slow or fewer.. they get put up as soon as we see a pattern emerging... in real time...
--
Marc - CEO/TekSavvy

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4
Time for a CRTC filing for mandatory advance notice from incumbents about things they plan in-advance, and for stuff that happens ad-hoc

A simple RSS feed with an extensible XML formatted message structure to allow for enhancements down the road ought to do just fine. I'm sure a summer intern could whip something up that could be GIVEN to the incumbents for free to be run in their NOC's (not the incumbent-typical "It'll take 21 years and $1.68 Billion dollars to implement).

Threz

join:2011-02-02
reply to TSI Marc
said by TSI Marc:

generally speaking, these notices of ours go up when we start hearing that some users are down.. so we put these up to let others know that they may also be affected by the same thing...

it's not a question of slow or fewer.. they get put up as soon as we see a pattern emerging... in real time...

Sorry, didn't mean to sound like I'm criticizing the notices. I greatly appreciate them, and truly wish that more ISP/Companies would do the exact same as Teksavvy.

I just meant that in this case, I find it strange that Hydro One would have a scheduled power outage and that the effected customers - us - are only finding out about it after the fact. Not sure who to blame, whether the Rogers, Hydro One or whoever for the lack of communication before the event. After the outage, I think Teksavvy has been doing a wonderful job of communicating.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to MaynardKrebs
haha. maybe... to be honest though, having managed the network here at TekSavvy.. being forced to report on every single little hiccup would be a nightmare. I really dont see something like this going that far at the CRTC.

It almost seems to me that maybe we're attracting more scrutiny than is worth with these reports... it's been brought to my attention more than once that we should just stop reporting like this. I've made it a priority because I really believe that it's important to tell it like it is... regardless of what it may make us look like. It's more the principal of it... i.e. i dont see any other ISPs doing this...

I do see it all the time though where people appreciate knowing it's not them.. we've all been there pulling wires and swearing and kicking stuff (well maybe not everybody but I have to admit that I've had many instances where kicking it actually solved it!) only to find it it's the entire town or whatever that's down. it's frustrating... that's really what I'm thinking about when I tell the crew to do these reports...

*shrug*
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to Threz
oh I see what you're saying.. right. well from what Martin posted.. it looks like they did notify about it. what's the right thing though when it comes to us.. and you know, our ability to monitor every utility and what not.. that's really not possible.
--
Marc - CEO/TekSavvy


Mike2009

join:2009-01-13
Ottawa, ON
kudos:3
Yeah, Kemptville is quite a distance from St-Laurent.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28
reply to TSI Marc
I'm checking though to see if we did get a notice about it or not.
--
Marc - CEO/TekSavvy


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to TSI Marc
said by TSI Marc:

oh I see what you're saying.. right. well from what Martin posted.. it looks like they did notify about it. what's the right thing though when it comes to us.. and you know, our ability to monitor every utility and what not.. that's really not possible.

Uh....am I the only one here missing the obvious? UPS?...even a battery backup connected to where-ever your equipment is?

Or does TSI not have any physical access at all to the Cable equipment in the Rogers areas, or any other Cable area for that matter?

Or was this a matter of, Rogers network runs through Kemptville which is funny because that's a Cogeco area and with this power outage in kemptville the equipment was simply powered down?

Just thought something like this might be simple to setup...for power outages anyways, it gives you a headsup to say, "switched to ups at xxxx, better see whats going on"....that way you have some lead time before its just 'poof router gone, calls inbound, lets see how big the queue can get before we realize whats broke'...

Just my thinking on the matter.


Brawlur

@184.151.127.x
reply to TSI Marc
I for one am with TekSavvy precisely for they reason that they do communicate the issues. This is the first outage I've had in the years I've been a customer. I'm grateful that I'm not wasting my time talking to a call centre trouble shooter who will walk me through the normal steps to resolving issues only to have it "magically" start to work again

Keep up the great service and don't change a thing.

chantl01
Premium
join:2012-01-05
Ottawa, ON
reply to nitzguy
Thanks for the updates Teksavvy! I really appreciated knowing the cause and the status of the problem. And especially knowing pretty much instantly when the outage was resolved.