said by Caddyroger:
In the back of the modem there is a reset hole between the network cable and phone jacks. I use a pen to press the button for about 20 seconds or so. That will reset it.
Resetting the modem isn't hard. The tricky part is resetting it so it pulls the new provisioning information. I tried taking the battery out and unplugging the router for over 5 minutes and even that didn't make a difference. :/
PS: Didn't know there were so many members from Sterling Heights!