Anon |  Good Backbone, Customer Services STINKS!
Concentric Customer/Technical Support SUCKS!
I had Concentric 416k SDSL for over 18 months. The following
sums up my experience:
- My first two months of "service," the line was down
about 5 days a week. Concentric DID NOT offer to zero the bill.
- I lost my email POP3 account password and it took 3 weeks of
calls/emails/phone tag to get them to reset it.
- Unannounced network/POP outages. Then no return calls when I
left messages/emails with tech support.
- 800-number for Tech Support will ring endlessly, then
auto-answer asking you to hold...
- ...leading to a message asking you to leave a message.. .
- ...which HAS NEVER EVER generated a return call for me.
- Complaints by email or phone lead to no reply. ( I requested a
call back 4-5 times from the Cust Supp. manager and never got one
)
(Once I finally got a tech. support person on the phone and he
told me I should have EMAILED my problem -- Gee! THANKS!)
- Inappropriate billing of taxes (Concentric is NOT licensed to
collect sales tax in New York -- so charging me CALIFORNIA sales
tax is WAY out of bounds) (They are still trying to get it from
me)
I was so upset with them that I just stopped paying. It took them
3 months to get around to contacting me about it and then almost
a month to cancel my service billing (after I had disconnected
the line).
On the plus side, they have a decent backbone. Problem was, I
had so damn much trouble getting to it! Until Concentric gets
their Customer/Technical Support act together STAY FAR FAR AWAY
FROM THIS DOG!! |
