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TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

1 edit
reply to TSI Marc

Re: Usage - overages

I'm also interested in understanding all of this...
Can you let me know if I'm far off? I'll edit post if necessary.

Based on example of price for DSL25/10,
75 Gigs - $47.99
300 Gigs - $51.99
Unlimited - $69.99

less then 25%
Month 1 = 195GB
Month 2 = 300GB
Average of 247.5
No charge or change in plan.

More then 300GB less then 25%
Month 2 : 300GB
Month 3 : 400GB
Rolling average : 350GB

50GB over 300GB @ say $0.25/GB = $12.50
Instead of paying $12.50 in overage you would look at charging for example $5.00
$51.99 + $5 = $56.99

more then 300GB more then 25%
Month 3 : 400GB
Month 4 : 4350GB
Rolling average : 75GB
75GB over 300GB @ say $0.25/GB = $18.75
So on 300GB rather then paying $51.99 + $18.75 = $70.74
Instead of paying $70.74, you'd be automatically upgraded to unlimited plan @ $69.99

Does this make sense?

Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

You seem to have the basic gist of it. although you've got some funky numbers in there.

the idea is to be forgiving if you use near the cap. but there should be an incentive to be in the right cap category for your usage.
--
Marc - CEO/TekSavvy



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to TSI Martin

I fixed your examples:

Based on example of price for DSL25/10 with 300gig plan.
small penalty = $5 (as an example)
large penalty = $25 (as an example)
with threshold set at 25% (as an example)

300 Gigs - $51.99
Unlimited - $69.99

less then 25% (or less than 375gig)
Month 1 = 195GB
Month 2 = 325GB
Average of 260GB
No charge or change in plan. You went over but because the average is lower than 300 there's no penalty. If Month 1 would have say 500gig used. We would use the month 2 since it's lower. In that case you would get a small penalty of $5 flat.

More then 300GB less then 25%
Month 2 : 325GB
Month 3 : 400GB
Rolling average : 362.5GB
Pay small penalty of $5. Because average is lower than 375.

62.5GB over 300GB @ say $0.25/GB = $15.60
Instead of paying $15.60 in overage you would look at charging for example $5.00
$51.99 + $5 = $56.99

more then 300GB more then 25%
Month 3 : 400GB
Month 4 : 435GB
Rolling average : 417.5GB
117.5GB over 300GB @ say $0.25/GB = $29.4
So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.
--
Marc - CEO/TekSavvy



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

said by TSI Marc:

So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.

So you would then be provided the option of either paying the 25$ or switching to unlimited after 25$ payment is made? If the switch to unlimited is done, how long before you can switch back to 300GB?
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by TSI Martin:

said by TSI Marc:

So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.

So you would then be provided the option of either paying the 25$ or switching to unlimited after 25$ payment is made? If the switch to unlimited is done, how long before you can switch back to 300GB?

I'm not sure that we give the option to upgrade. if we give warnings and all.. with two month rolling average.. it's already very forgiving... by giving the option to upgrade.. that seems to me to break the system. this way we dont really care about things like how long before they can switch back...
--
Marc - CEO/TekSavvy

graniterock

join:2003-03-14
London, ON
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to TSI Martin

said by TSI Martin:

Instead of paying $70.74, you'd be automatically upgraded to unlimited plan @ $69.99

Does this make sense?

Martin

My 2 cents (sorry if this has already been covered... I didn't read the whole thread) is that you would "upgrade" that person for the month but not indefinitely. A more clear way to say it would be to say total monthly bill will never exceed $69.99.

Case in point. This month I'm going over the 300 GB and only intended to for this month and maybe next (I'm seeding a backup). Once complete my usage will return to normal. I did the right thing and upgraded my package. Backups almost done so tonight I'm downgrading it in time for end of cycle billing. It's a pain but it's what you gotta do. I'd hate to be permenantly pushed into unlimited just because I was over for 2 months. Would have be more convenient to just be billed the overage and be done with it.

I understand what you are trying to do with the rolling averages etc. I would suggest instead for simplicity you just forgive the first 20 GB or so of overage. Then charge .25 / GB above the 320 GB up until 69.99. Put a note in the bill "Don't you love TSI we forgave usage on the first 20 GB of overage you used this month".


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

haha. good idea. just might do someting like that.
--
Marc - CEO/TekSavvy