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Eug

join:2007-04-14
Canada
reply to TSI Marc

Re: Usage - overages

Isn't this similar to what you did before, but found it confused people? Cuz this setup is even more confusing.

I understand that it's better for us though.
--
Everything Apple



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by Eug:

Isn't this similar to what you did before, but found it confused people? Cuz this setup is even more confusing.

I understand that it's better for us though.

We stopped it because the CRTC changed the costs AFAIK
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to Eug

said by Eug:

Isn't this similar to what you did before, but found it confused people? Cuz this setup is even more confusing.

I understand that it's better for us though.

it is more complicated there's no doubt though. all the numbers and penalties would be spelled out and would be displayed ahead of time.. so it would be a bit like a grid.. that should help significantly to reduce the complicated bits..
--
Marc - CEO/TekSavvy


elitefx

join:2011-02-14
London, ON
kudos:2

Why not automatically bill overages/penalties in blocks:

0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount

Keeps it simple and effective.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by elitefx:

Why not sell overages/penalties in blocks:

0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount

Keeps it simple and effective.

could..

means there wouldn't be a max. I'm not keen on that.

also means that some plans wont make sense and could lead to gaming the basic rates.

also means we forever have to managed these blocks.
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to elitefx

said by elitefx:

Why not automatically bill overages/penalties in blocks:

0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount

Keeps it simple and effective.

to a degree.. it's a variant of that really.
--
Marc - CEO/TekSavvy


Montreal DSL

join:2011-02-02
Montreal-DSL
reply to TSI Marc

Marc, it has to be simple to explain ... I understand the need to be fair BUT it has to be explained in 20 seconds max

More han that, you loose customer attention and interest



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by Montreal DSL:

Marc, it has to be simple to explain ... I understand the need to be fair BUT it has to be explained in 20 seconds max

More han that, you loose customer attention and interest

it's ironic.. but there's no way to do that without, in my opinion, being punitive.
--
Marc - CEO/TekSavvy

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
reply to elitefx

said by elitefx:

Why not automatically bill overages/penalties in blocks:

0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount

Keeps it simple and effective.

This. What you are currently trying to implement right now Marc is confusing as hell and makes no sense even after going through the thread, trying to understand your explanations.

Or make it simple. 300GB and less per month, you're billed for 300GB plan. If you go over 300GB, you're automatically billed for the difference between Unlimited and 300GB usage.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by geokilla:

said by elitefx:

Why not automatically bill overages/penalties in blocks:

0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount

Keeps it simple and effective.

This. What you are currently trying to implement right now Marc is confusing as hell and makes no sense even after going through the thread, trying to understand your explanations.

The max you would pay is $20 more than the unlimited tier.

(see, that was easy)
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to geokilla

said by geokilla:

Or make it simple. 300GB and less per month, you're billed for 300GB plan. If you go over 300GB, you're automatically billed for the difference between Unlimited and 300GB usage.

that's not bad too. plus $20.. has to be an incentive to upgrade
--
Marc - CEO/TekSavvy


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:6
reply to geokilla

said by geokilla:

....Or make it simple. 300GB and less per month, you're billed for 300GB plan. If you go over 300GB, you're automatically billed for the difference between Unlimited and 300GB usage.

 
THAT might work, within each given speed/tier.


elitefx

join:2011-02-14
London, ON
kudos:2
reply to TSI Marc

said by TSI Marc:

The max you would pay is $20 more than the unlimited tier.

(see, that was easy)

I say go for it. The only people that won't like it are the folks that are trying to take advantage of the rules anyway....


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
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START Today!
kudos:6

said by elitefx:

....The only people that won't like it are the folks that are trying to take advantage of the rules anyway....

 
HeHeHe....

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
reply to TSI Marc

said by TSI Marc:

said by geokilla:

said by elitefx:

Why not automatically bill overages/penalties in blocks:

0-50GB=$10
50-100GB=$20
100GB plus=$???fixed amount

Keeps it simple and effective.

This. What you are currently trying to implement right now Marc is confusing as hell and makes no sense even after going through the thread, trying to understand your explanations.

The max you would pay is $20 more than the unlimited tier.

(see, that was easy)

Only because you said it like that... Following the first few posts and explanations and I just don't understand it. I myself would much prefer paying the difference between the two and get bumped up to Unlimited tier if I go over 300GB for any given month. Makes more sense, is more fair (imo), and easy to follow and understand. And note I don't use more than 200GB on a month, so this doesn't even concern me to begin with!

You gotta remember that not everyone comes to DSLR and is as knowledgeable as us. A lot of your customers just want a good alternative to Robellus and Cogeco.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by geokilla:

Only because you said it like that... Following the first few posts and explanations and I just don't understand it. I myself would much prefer paying the difference between the two and get bumped up to Unlimited tier if I go over 300GB for any given month. Makes more sense, is more fair (imo), and easy to follow and understand. And note I don't use more than 200GB on a month, so this doesn't even concern me to begin with!

You gotta remember that not everyone comes to DSLR and is as knowledgeable as us. A lot of your customers just want a good alternative to Robellus and Cogeco.

well actually, my way is even more fair (or lenient.. or to be blunt, would cost you less than your way) than what you're suggesting. by quite a bit really.
--
Marc - CEO/TekSavvy

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable

said by TSI Marc:

said by geokilla:

Only because you said it like that... Following the first few posts and explanations and I just don't understand it. I myself would much prefer paying the difference between the two and get bumped up to Unlimited tier if I go over 300GB for any given month. Makes more sense, is more fair (imo), and easy to follow and understand. And note I don't use more than 200GB on a month, so this doesn't even concern me to begin with!

You gotta remember that not everyone comes to DSLR and is as knowledgeable as us. A lot of your customers just want a good alternative to Robellus and Cogeco.

well actually, my way is even more fair (or lenient.. or to be blunt, would cost you less than your way) than what you're suggesting. by quite a bit really.

But if it doesn't make sense or is easily understood, you'll have trouble with the public. I may be negative, but I think my negativity and concerns opens up new ideas and problems that you may not have thought about before... I don't know. I don't work for Teksavvy and I'm not TSI Marc but to me, it's a valid concern.

Plus as a business, you need revenues. You can always adjust the packages and make them cheaper by $2 or whatever once you got a better sense of what happens once APOI hits. We welcome price decreases more than price increases you know


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by geokilla:

said by TSI Marc:

said by geokilla:

Only because you said it like that... Following the first few posts and explanations and I just don't understand it. I myself would much prefer paying the difference between the two and get bumped up to Unlimited tier if I go over 300GB for any given month. Makes more sense, is more fair (imo), and easy to follow and understand. And note I don't use more than 200GB on a month, so this doesn't even concern me to begin with!

You gotta remember that not everyone comes to DSLR and is as knowledgeable as us. A lot of your customers just want a good alternative to Robellus and Cogeco.

well actually, my way is even more fair (or lenient.. or to be blunt, would cost you less than your way) than what you're suggesting. by quite a bit really.

But if it doesn't make sense or is easily understood, you'll have trouble with the public. I may be negative, but I think my negativity and concerns opens up new ideas and problems that you may not have thought about before... I don't know. I don't work for Teksavvy and I'm not TSI Marc but to me, it's a valid concern.

Plus as a business, you need revenues. You can always adjust the packages and make them cheaper by $2 or whatever once you got a better sense of what happens once APOI hits. We welcome price decreases more than price increases you know

oh totally a valid concern. I dont see it that you're being negative.. - constructive criticism..

my concern is that I want something that makes sense and that I can live with myself when charging these overages...
--
Marc - CEO/TekSavvy

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable

said by TSI Marc:

oh totally a valid concern. I dont see it that you're being negative.. - constructive criticism..

my concern is that I want something that makes sense and that I can live with myself when charging these overages...

Simple yet effective and is reasonable is the best way to go. You shouldn't sacrifice profits to make yourself happy. Like I said, if you find yourself making too much (which no company should be sad or not like), then drop your package pricing by $2 or whatever to make yourself even more competitive!


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by geokilla:

Simple yet effective and is reasonable is the best way to go.

ok so, what do you see as simple again?
--
Marc - CEO/TekSavvy

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable

said by TSI Marc:

said by geokilla:

Simple yet effective and is reasonable is the best way to go.

ok so, what do you see as simple again?

What I proposed earlier, with the automatic bumping up in tiers if you go past 300GB for a specific month, then charging the difference between Unlimited and 300GB for that month.

Or as elitefx suggested, usage blocks, which I'm in total support of as well as long as they are reasonable.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by geokilla:

said by TSI Marc:

said by geokilla:

Simple yet effective and is reasonable is the best way to go.

ok so, what do you see as simple again?

What I proposed earlier, with the automatic bumping up in tiers if you go past 300GB for a specific month, then charging the difference between Unlimited and 300GB for that month.

Or as elitefx suggested, usage blocks, which I'm in total support of as well as long as they are reasonable.

hum. that would mean that there's no reason to take anything other than the lowest usage package...
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

I'm more leaning towards:

"The max you would pay is $X more than the unlimited tier."

things at this point.
--
Marc - CEO/TekSavvy



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:6
reply to TSI Marc

said by TSI Marc:

hum. that would mean that there's no reason to take anything other than the lowest usage package...

 
Cell providers offer data packs like that, where they bump you to the next data amount each month if you exceed the one below it.

Some call it 'Flex'.


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:6
reply to TSI Marc

said by TSI Marc:

I'm more leaning towards:

"The max you would pay is $X more than the unlimited tier."

things at this point.

 
...which is fine, but now, how do we GET there ?

IOW, by what cost steps per GB or whatever ?


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by Davesnothere:

said by TSI Marc:

I'm more leaning towards:

"The max you would pay is $X more than the unlimited tier."

things at this point.

 
...which is fine, but now, how do we GET there ?

IOW, by what cost steps per GB or whatever ?

voodoo majik!
--
Marc - CEO/TekSavvy

geokilla

join:2010-10-04
North York, ON
Reviews:
·TekSavvy Cable
reply to TSI Marc

said by TSI Marc:

hum. that would mean that there's no reason to take anything other than the lowest usage package...

Then make it the difference X 125%? Make them think twice before signing up for 300GB. So if you were at 45/4, the difference would be $56.25. That 25% can be quite costly...

I guess that goes back to your following though.

said by TSI Marc:

I'm more leaning towards:

"The max you would pay is $X more than the unlimited tier."

things at this point.



elitefx

join:2011-02-14
London, ON
kudos:2
reply to TSI Marc

said by TSI Marc:

hum. that would mean that there's no reason to take anything other than the lowest usage package...

Final thought: a lot of guys have been suggesting a tier/price between 300GB and Unlimited. You could incorporate the automatic usage blocks AND the Unlimited plus $20 for 100GB over and up. Got to have an incentive for folks to play by the rules.

Straight up Unlimited plus $20 may unfairly penalize a user who simply downloads 5 or 10GB too much. Although that's a judgement call.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to geokilla

said by geokilla:

said by TSI Marc:

hum. that would mean that there's no reason to take anything other than the lowest usage package...

Then make it the difference X 125%? Make them think twice before signing up for 300GB. So if you were at 45/4, the difference would be $56.25. That 25% can be quite costly...

I guess that goes back to your following though.

said by TSI Marc:

I'm more leaning towards:

"The max you would pay is $X more than the unlimited tier."

things at this point.

yeah exactly.. no matter how you try to simplify it.. you always end up with "oh and there's also a 25% additional hit"

or something you have to add to make it add up.

thinking that it's complicated. there's no way around it. but it's the right thing. it's different but in a good way. and the net result is that we've got your back.. if you go over by a bit.. we wont even charge you for it. if you go by a lot but you dont usually do it.. we'll charge you a little.. and if you're always going over.. you really should upgrade to the higher tier but until you do, here's a little something to make you think twice about it.
--
Marc - CEO/TekSavvy


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to elitefx

said by elitefx:

said by TSI Marc:

hum. that would mean that there's no reason to take anything other than the lowest usage package...

Final thought: a lot of guys have been suggesting a tier/price between 300GB and Unlimited. You could incorporate the automatic usage blocks AND the Unlimited plus $20 for 100GB over and up. Got to have an incentive for folks to play by the rules.

Straight up Unlimited plus $20 may unfairly penalize a user who simply downloads 5 or 10GB too much. Although that's a judgement call.

yeah.. my way.. my original post does exactly. that.

..so i'm inclined to stick with what I originally though but not even try to explain it and just say: you'll never pay more than $X above unlimited. for more details go here...
--
Marc - CEO/TekSavvy