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TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to TSI Martin

Re: Usage - overages

I fixed your examples:

Based on example of price for DSL25/10 with 300gig plan.
small penalty = $5 (as an example)
large penalty = $25 (as an example)
with threshold set at 25% (as an example)

300 Gigs - $51.99
Unlimited - $69.99

less then 25% (or less than 375gig)
Month 1 = 195GB
Month 2 = 325GB
Average of 260GB
No charge or change in plan. You went over but because the average is lower than 300 there's no penalty. If Month 1 would have say 500gig used. We would use the month 2 since it's lower. In that case you would get a small penalty of $5 flat.

More then 300GB less then 25%
Month 2 : 325GB
Month 3 : 400GB
Rolling average : 362.5GB
Pay small penalty of $5. Because average is lower than 375.

62.5GB over 300GB @ say $0.25/GB = $15.60
Instead of paying $15.60 in overage you would look at charging for example $5.00
$51.99 + $5 = $56.99

more then 300GB more then 25%
Month 3 : 400GB
Month 4 : 435GB
Rolling average : 417.5GB
117.5GB over 300GB @ say $0.25/GB = $29.4
So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.
--
Marc - CEO/TekSavvy



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

said by TSI Marc:

So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.

So you would then be provided the option of either paying the 25$ or switching to unlimited after 25$ payment is made? If the switch to unlimited is done, how long before you can switch back to 300GB?
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

said by TSI Martin:

said by TSI Marc:

So on 300GB rather then paying $51.99 + $29.4 = $81.37 you would pay the large penalty of $25 or $51.99 + $25=$76.99.

So you would then be provided the option of either paying the 25$ or switching to unlimited after 25$ payment is made? If the switch to unlimited is done, how long before you can switch back to 300GB?

I'm not sure that we give the option to upgrade. if we give warnings and all.. with two month rolling average.. it's already very forgiving... by giving the option to upgrade.. that seems to me to break the system. this way we dont really care about things like how long before they can switch back...
--
Marc - CEO/TekSavvy