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EvilAaron

join:2004-02-17
Campbell River, BC

1 edit

Site down just for me, help. Stumped

Few days ago a site I sometimes use for blackout games stopped working. I didn't think to much of it assumed it would return. 3 days later it was still timing out so I checked downforeveryoneorjustme.com and they said it was just me....

So I tried Chrome Firefox and IE on 3 different computers, cleared caches and cookies. Updated computers and rebooted them plus rebooted all networking gear. Tried different DNS servers and tried IP direct connection.

Traceroutes fail at same ip when done from PC's and from Tomato Routers tracert tool.

The extra puzzling part is I can get to site on same internet connection wifi from my Galaxy Nexus and Nexus 7, but three computers can't browsers or torrent clients. I am at a total loss, I can usually figure this stuff out but this one has me stumped and over my head.

Following is traceroute from computer is identical to router one minus 1 hop for router.

Site - thesportstorrentnetwork.co.uk
IP - 188.95.49.168

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\user>tracert thesportstorrentnetwork.co.uk
 
Tracing route to thesportstorrentnetwork.co.uk [188.95.49.168]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  unknown [192.168.1.1]
  2     *        *        *     Request timed out.
  3    14 ms    11 ms    11 ms  tl4mt.gv.shawcable.net [64.59.164.19]
  4    14 ms    15 ms    15 ms  66.163.74.218
  5    22 ms    23 ms    23 ms  66.163.68.189
  6    19 ms    23 ms    23 ms  66.163.69.182
  7    36 ms    31 ms    31 ms  66.163.74.182
  8    51 ms    47 ms    47 ms  rd1ht-tge1-1-1.ok.shawcable.net [66.163.77.18]
  9    64 ms    70 ms    71 ms  rc2so-tge0-15-5-0-1.cg.shawcable.net [66.163.77.
202]
 10    63 ms    82 ms    66 ms  equinix-chicago.r1.chi1.us.as5580.net [206.223.1
19.45]
 11    94 ms   102 ms    96 ms  eth1-4.r1.nyc1.us.atrato.net [78.152.34.149]
 12   159 ms   160 ms   159 ms  eth1-5.core1.lon1.uk.atrato.net [78.152.44.134]
 
 13   157 ms   157 ms   159 ms  eth1-7.core1.lon2.uk.atrato.net [78.152.44.98]
 14   176 ms   167 ms   165 ms  eth4-6.core1.ams1.nl.atrato.net [78.152.44.78]
 15   161 ms   168 ms   198 ms  eth2-2.r1.ams1.nl.atrato.net [78.152.44.62]
 16   166 ms   173 ms   174 ms  78.152.42.134
 17   175 ms   172 ms   166 ms  109.202.96.158
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
 
C:\Users\user>
 

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

Page opened ok for me,

My traceroute gets the server on hop 14, directly after 109.202.96.158 where yours stops.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


EvilAaron

join:2004-02-17
Campbell River, BC

Thank-You for checking, I'm very puzzled 3 computers and router all die at same hop. 4 different android devices work. its going on 4 days now.

I don't do HOST file blocking these days but just double checked it was stock and it is (not that it should matter but I'm grasping at straws now lol). Leading up to this I noticed sporadic downtime 3 - 6 hours here and there. Usually didn't wrestle with it cause it would return. The few times I did check, test sites would say it was down just for me. I always figured it was a Shaw or routing quirk but since it never lasted long didn't worry about it.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

Security software blocking the IP for another reason? (same IP used for mutiple sites, one might be a bad site therefore blocked)
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


EvilAaron

join:2004-02-17
Campbell River, BC

1 edit

Thought as much disabled all privacy browser plugins and disabled MS Security Essentials realtime protection, Couldnt find a way to set website exceptions. No software firewall, just hardware one in router. Still couldn't connect in browsers or in torrent clients.

Update: Apparently the IP my traceroutes fail at is the Hosting server of the site. Site staff guessed its my ISP blocking it perhaps.... not likely considering Android devices connect no problem, and I assume you are on Shaw also...



humanfilth

join:2013-02-14
cyber gutter

1 edit
reply to EvilAaron

Maybe you are timing out? the site takes up to ten seconds to start loading for me on Telus and same via a proxy connection.
Edit: loads instantly after accessing the main page once...

C:\Users>tracert 188.95.49.168

Tracing route to hosted-by.instantdedicated.com [188.95.49.168]
over a maximum of 30 hops:

3 25 ms 24 ms 24 ms 173.182.200.129
4 90 ms 90 ms 89 ms 204.225.244.198
5 131 ms 140 ms 132 ms 10ge-paix-nyc.r1.nyc1.us.as5580.net [198.32.118.
114]
6 203 ms 204 ms 204 ms eth1-5.core1.lon1.uk.atrato.net [78.152.44.134]

7 205 ms 204 ms * eth1-7.core1.lon2.uk.atrato.net [78.152.44.98]
8 206 ms 210 ms 209 ms eth4-6.core1.ams1.nl.atrato.net [78.152.44.78]
9 217 ms 210 ms 218 ms eth2-2.r1.ams1.nl.atrato.net [78.152.44.62]
10 213 ms * 213 ms 78.152.42.134
11 213 ms 214 ms 211 ms 109.202.96.158
12 210 ms 214 ms 215 ms hosted-by.instantdedicated.com [188.95.49.168]

Trace complete.

C:\Users>tracert thesportstorrentnetwork.co.uk

Tracing route to thesportstorrentnetwork.co.uk [188.95.49.168]
over a maximum of 30 hops:

3 24 ms 31 ms 24 ms 173.182.200.129
4 94 ms 91 ms 90 ms 204.225.244.198
5 137 ms 135 ms 139 ms 10ge-paix-nyc.r1.nyc1.us.as5580.net [198.32.118.
114]
6 205 ms 213 ms 203 ms eth1-5.core1.lon1.uk.atrato.net [78.152.44.134]

7 204 ms * 202 ms eth1-7.core1.lon2.uk.atrato.net [78.152.44.98]
8 210 ms 208 ms 209 ms eth4-6.core1.ams1.nl.atrato.net [78.152.44.78]
9 208 ms 220 ms 210 ms eth2-2.r1.ams1.nl.atrato.net [78.152.44.62]
10 212 ms * 214 ms 78.152.42.134
11 218 ms 221 ms 210 ms 109.202.96.158
12 209 ms 210 ms 212 ms hosted-by.instantdedicated.com [188.95.49.168]

Trace complete.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
reply to EvilAaron

Yes, I am on Shaw, and my traceroute completes correctly, as I said, it should be next on the traceroute you posted, and then exit correctly (the next hop on your traceroute is the end).

I thought the site could be blocking your IP, but your other devices work.

Try safe-mode with networking on your windows computers.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


EvilAaron

join:2004-02-17
Campbell River, BC

1 edit
reply to EvilAaron

Click for full size
Another day more fun :)

Pic of traceroute run from router Asus RT-N16 stable toastman Tomato build with max 10 sec timeout setting. Dies at a new IP today same hop shouldn't be timeout issue and running the traceroute from router sort of knocks PC OS config problems off the list I would think. Router connected to a Shaw Cisco in bridge mode.

Fired up one of my Win 7 boxes in safe mode with networking, same deal as before cept new final IP today. The fact my android devices can connect to site in question on my shaw would point to it not being an IP blocked problem.

My router unable to trace route and ping tests to the sites IP and domain name fail, thus it shouldn't be computer setup plus windows safe mode has the same issue.

Kev here another western Canada friend and my brother 6 blocks away in same town all on Shaw can connect points towards it not being shaw blocking host or site..... I don't even know what to look at next lol. Any more tips be appreciated thank-you for the replies so far.

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 
C:\Users\User>tracert thesportstorrentnetwork.co.uk
 
Tracing route to thesportstorrentnetwork.co.uk [188.95.49.168]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    11 ms    11 ms    12 ms  tl4mt.gv.shawcable.net [64.59.164.19]
  4    12 ms    12 ms    12 ms  66.163.72.21
  5    14 ms    15 ms    16 ms  rc2bb-tge0-9-0-0.vc.shawcable.net [66.163.76.229]
  6    24 ms    23 ms    23 ms  66.163.69.182
  7    44 ms    31 ms    55 ms  66.163.74.182
  8    62 ms    47 ms    47 ms  rd1ht-tge1-1-1.ok.shawcable.net [66.163.77.18]
  9    64 ms    59 ms    59 ms  rc1so-ge2-0-0-1.cg.shawcable.net [66.163.77.202]
 10    72 ms    66 ms    61 ms  equinix-chicago.r1.chi1.us.as5580.net [206.223.119.45]
 11    98 ms   103 ms    96 ms  eth1-4.r1.nyc1.us.atrato.net [78.152.34.149]
 12   156 ms   157 ms   157 ms  eth1-5.core1.lon1.uk.atrato.net [78.152.44.134]
 13   156 ms   154 ms   154 ms  eth1-7.core1.lon2.uk.atrato.net [78.152.44.98]
 14   163 ms   164 ms   162 ms  eth4-6.core1.ams1.nl.atrato.net [78.152.44.78]
 15   158 ms   173 ms   160 ms  eth2-2.r1.ams1.nl.atrato.net [78.152.44.62]
 16   174 ms   174 ms   174 ms  78.152.46.198
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
 
C:\Users\User>
 

EvilAaron

join:2004-02-17
Campbell River, BC
reply to EvilAaron

Well just tried hotspot shield to test a proxy and I can connect my computer with it running but not without.

Android tablets (wifi only models) connected to same Shaw as computers can connect with no proxy running. Not sure what this tells me lol


EvilAaron

join:2004-02-17
Campbell River, BC
reply to EvilAaron

Well looks like its a mystery routing ghost affecting some users. Finally managed to get on IRC...


13:24 EvilAaron Hello folks, having issues connecting to TSTN. pretty stumped been 5 days now. Anyone able to give me a hand? Read here to see what I have tried so far - »Site down just for me, help. Stumped
13:28 Dodgers EvilAaron, i have the same problem...
13:29 Stim there is routing issues for some users
13:29 Stim I don't know why


Not sure anyone knows what actually wrong but I guess its out of my hands. Thank-you for the help here guys.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

It doesn't look like a routing issue though, because my traceroute goes to the same place,

12 148 ms 142 ms 148 ms 78.152.42.134
13 148 ms 153 ms 145 ms 109.202.96.158
14 147 ms 153 ms 154 ms hosted-by.instantdedicated.com [188.95.49.168]

It wouldn't be a routing issue if some of your devices can connect, and others can't.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


EvilAaron

join:2004-02-17
Campbell River, BC

More stumped then ever at this point. Still hitting 78.152.46.198 at finall hop not 188.95.49.168 like you and myself the other day. Haven't gotten any feedback from anyone on their end that knows what's going on.

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
 
Tracing route to thesportstorrentnetwork.co.uk [188.95.49.168]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  unknown [192.168.1.1]
  2     *        *        *     Request timed out.
  3    13 ms    16 ms    14 ms  tl4mt.gv.shawcable.net [64.59.164.19]
  4    13 ms    11 ms    13 ms  66.163.72.21
  5    16 ms    16 ms    23 ms  rc2bb-tge0-9-0-0.vc.shawcable.net [66.163.76.229
]
  6    17 ms    23 ms    30 ms  rd1bb-ge10-0-0.vc.shawcable.net [66.163.69.182]
 
  7    34 ms    30 ms    31 ms  66.163.74.182
  8    52 ms    49 ms    47 ms  rd1ht-tge1-1-1.ok.shawcable.net [66.163.77.18]
  9    68 ms    71 ms    71 ms  rc1so-ge2-0-0-1.cg.shawcable.net [66.163.77.202]
 
 10    79 ms    68 ms    89 ms  equinix-chicago.r1.chi1.us.as5580.net [206.223.1
19.45]
 11    87 ms    91 ms    89 ms  eth1-4.r1.nyc1.us.atrato.net [78.152.34.149]
 12   172 ms   176 ms   163 ms  eth1-5.core1.lon1.uk.atrato.net [78.152.44.134]
 
 13   154 ms   157 ms   159 ms  eth1-7.core1.lon2.uk.atrato.net [78.152.44.98]
 14   222 ms   190 ms   176 ms  eth4-6.core1.ams1.nl.atrato.net [78.152.44.78]
 15   168 ms   171 ms   162 ms  eth2-2.r1.ams1.nl.atrato.net [78.152.44.62]
 16   167 ms   174 ms   167 ms  78.152.46.198
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
 
Trace complete.
 
C:\Users\user>