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Adam

@comcastbusiness.net

[Help] App on xbox causes router to crash

Hi folks
Thanks in advance if anyone can help me with my problem!

The problem:
I have been having trouble with a specific app (Amazon instant video) on my xbox (connected over wireless) causing my router to stop working. When I launch the app, almost immediately all devices lose connection to the internet, though the network is still there. After I restart the router it works fine until I try launching the Amazon app again. It is completely reproducible. I don't know much about networks and routers, so I'm not really sure how to go about troubleshooting this.

Technical details (I don't know what is relevant, and am happy to fetch more data if needed):
Belkin F5D7234-4 v4 (01)
Firmware 4.00.05 (says it's up to date)
Firewall is enabled
The xbox and app software is the most recent as of 23 March, 2013

What I've tried:
I got a hold of xbox support and they walked me through uninstalling and reinstalling the app and the latest xbox update, as well as looking for corrupt data on the xbox. I also tried googling the problem, and that led me to trying port forwarding, disabling UPnP, and different wireless channels. None of those worked, and I've returned to my original settings.

Hopefully that is enough to explain the problem. I appreciate any help I can get! Thanks!

-Adam


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL
#1 What is the brand and model the device that is connected to the WAN(OR could be called Internet or could be called To Modem) port of the Belkin F5D7234-4 v4 ?

#2 Can you connect your xbox to a wired network (or are you limited to only wireless) ?
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Adam

@washington.edu
Sorry it's taking a while to respond to your questions. We share our internet with the neighbors and the modem and router live in their apartment. I'm just waiting to hear back from them with the modem model.

To answer your second question, I could probably convince the neighbors to let me wire up in their apartment to troubleshoot, but it would not be a permanent solution. Unfortunately for a permanent solution I'm limited to wireless.


Adam

@comcastbusiness.net
reply to aefstoggaflm
Just heard back from the neighbors. The modem is a Netgear CG3000DCR.

-Adam


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL

1 recommendation

reply to Adam
Ok, I think I know what is going on and how to fix the issue.

#1 Have them to log-in into their Netgear router.

#2 Have them find the DHCP Range of their Netgear router.

#3 Have them make sure that the DHCP Range of their Netgear router, does not occupy the whole subnet.

#4 If the DHCP range of their Netgear router occupies the whole subnet, then they need to make it smaller - and then apply/save their setting.

For example if their Netgear router's LAN IP is 192.168.0.1, the Starting IP Address is 192.168.0.2 and the Ending IP Address is 192.168.0.254, then they could make the Starting IP Address 192.168.0.100

#5 Have make sure their Belkin router has at least one RJ-45 LAN port not occupied.

#6 Have them in the Belkin router make sure it is setup to use DHCP (not a Static IP) at Connection Type in the Belkin.

#7 Have them disconnect the WAN (OR might be called Internet OR To Modem) port of the Belkin router that is connected to the Netgear router.

#8 Have them turn off the power to the Belkin router.

#9 Have them turn on and log-in to the Belkin router.

#10 In the Belkin router them to go to LAN Settings.

#11 Where it says IP Address tell them to make it with-in the same subnet as the Netgear but outside of it's DHCP Range.

For example if their Netgear router's LAN IP is 192.168.0.1, the Starting IP Address is 192.168.0.100 and the Ending IP Address is 192.168.0.254, then they could make the LAN IP of the Belkin 192.168.0.2

#12 Where it says DHCP Server, tell them to disable it.

#13 Then tell them to press Apply Changes.

#14 Tell them to connect the wire that was connected to the WAN port Belkin router to connect the one of the LAN ports of the Belkin router.
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Adam

@washington.edu
Thanks for the suggestions! Last night we tried this, and it didn't work. I ended up dragging my xbox over to plug directly into the netgear modem/router, and it was having the same problem. So I guess it's really an issue with the netgear box, rather than the belkin. I really thought it was the belkin because restarting revived the connection, but I was wrong.

So I guess this topic is no longer appropriate for this forum, sorry to have wasted your time.

-Adam


aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL
said by Adam :

Thanks for the suggestions! Last night we tried this, and it didn't work. I ended up dragging my xbox over to plug directly into the netgear modem/router, and it was having the same problem...

Interesting.

I am not sure of how I would fix that.

It has to be something about the Xbox, Xbox app, the Netgear router, upstream of the Netgear.

Upstream topics of the Netgear include at least the following: upload speed, download speed, jitter, lag.

said by Adam :

So I guess this topic is no longer appropriate for this forum, sorry to have wasted your time.

No problem.

If you are on Comcast, I would suggest posting in »Comcast HSI
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