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SpHeRe31459

join:2002-10-09
Sacramento, CA
kudos:1
reply to telcodad

Re: [X1] Xfinity X1 now available to New Customers

said by telcodad:

The latest posts on that Comcast "X1 Forum" thread »forums.comcast.com/t5/XfinityTV-···7#M71599 say that a patch was released about an hour ago, with one poster just reporting:

I spoke to someone today and they said they are basically moving to a whole new server platform, not just a patch. He said it would hopefully be in place in the next day or two. Fingers crossed !

Sounds like even with the smallish deployment of the X1 platform that's out there today it was underestimated on how much of a load it would place on Comcast's server side.
I'll say it again, everything 100% in the cloud seems like a bit of a foolish idea considering the experiences here.

S10driver35

join:2009-09-29
New Castle, DE

Well that didn't last long. Now all I'm able to view are deleted programs. Back in maintenance mode. How something can work perfectly fine one minute, then lose all functionality the next, then be fine again is just mindblowing!!!



telcodad

join:2011-09-16
Lincroft, NJ
kudos:3

1 recommendation

reply to SpHeRe31459

Well, with all these latest problems, the X1 platform has now managed to make the Consumerist site:

I Pay $250/Month, Get Useless DVRs, And Comcast Doesn’t Care
By Laura Northrup, The Consumerist - April 4, 2013
»consumerist.com/2013/04/04/i-pay···nt-care/



cypherstream
Premium,MVM
join:2004-12-02
Reading, PA
kudos:3

Wow I can't believe they aren't doing anything about it. First and foremost, fix the issue. Secondly offer the TV portion of the bill for free for the month. Third, don't charge extra until the system is out of Beta. If anything they should be paying the customers for their time in beta testing the platform.



egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast

said by cypherstream:

Wow I can't believe they aren't doing anything about it. First and foremost, fix the issue. Secondly offer the TV portion of the bill for free for the month. Third, don't charge extra until the system is out of Beta. If anything they should be paying the customers for their time in beta testing the platform.

I don't know. The X1 is not really a mainstream finalized production product at the moment. As such, it is not being heavily advertised besides the ocassional press release on Comcast's website announcing it's availability in select markets. At this point, it's very much still an experiment and needs alot of further tweaking. The good news is that Comcast is actively pushing out updates and tweaks to help make the box the best it could be. This won't happen overnight though and I don't think it's right for customers to get pissy and demand credits when they kind of know what they signed up for. And it's not like they can't just take the box back and exchange it for an older model. Comcast is NOT forcing people to upgrade to the X1 and really the only people who care about getting it are the techies who love technology and so they of all people should be the last ones complaining about bugs, just my opinion.