| reply to bbarnett
Re: Maintenance period -> No warning! Excessively Long! Your employment relies on having 100% uptime with NO fallback plan? You *really* need a plan B to deal with power outages/equipment failures. I'm surprised that your company doesn't provide you with anything. Seems a bit amateur/fly-by-night. |
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 Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
 ·Rogers Hi-Speed
 ·TekSavvy DSL
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said by BarterFrost:Your employment relies on having 100% uptime with NO fallback plan? You *really* need a plan B to deal with power outages/equipment failures. I'm surprised that your company doesn't provide you with anything. Seems a bit amateur/fly-by-night.
That is what i was thinking. It's not the employee's issue if all the employer provides is 1 basic res-DSL connection. Unfortunately that onus is on the company who hired the admin. You want better redundancy, then give your netadmins more options |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | I think it's Monday night. Not Sunday night. I'll confirm to make sure though.
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Marc - CEO/TekSavvy |
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Ares45Premium
join:2007-11-14
Toronto, ON | said by TSI Marc:I think it's Monday night. Not Sunday night. I'll confirm to make sure though.
If it's Monday night, then the notice is wrong. Says Monday morning, as it is now. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | Yeah..
Waiting to confirm.
--
Marc - CEO/TekSavvy |
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Reviews:
·TekSavvy Cable
·Bruce Telecom
·Start Communicat..
·voip.ms
·Velcom
| Mark, first and foremost I'd like to say thanks for providing the notice. Having notice is always much better than having no notice.
However, I'd also echo the concerns about the vagueness of the impact and reasons for the maintenance window stated in the e-mail. We all realise that things don't always go perfectly during maintenance, and therefore the maintenance windows are planned to be a bit larger than needed. That's just good practise. But what I'd really like to see is a statement like "we are replacing X and expect it to impact Y for about 45mins sometime in the window".
The above seems much more useful than the FAQ section in the e-mail - and in fact would completely remove the need for the FAQ section, as it would be clear what's going on. Currently the FAQ section is just boilerplate text...typical of what one would expect from Rogers/Bell. |
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Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| reply to TSI Marc
said by TSI Marc:Yeah..
Waiting to confirm.
c'mon dude what's taking so long... now i have to get on your case for dragging your feet on this.... What is a consumer to do about you :P |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:13 | reply to TSI Marc
said by TSI Marc:Yeah..
Waiting to confirm.
Yep, it's Monday night. The notice is wrong..
--
Marc - CEO/TekSavvy |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by TSI Marc:Yep, it's Monday night. The notice is wrong..
Breakfast is served ! |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| reply to BarterFrost
said by BarterFrost:Your employment relies on having 100% uptime with NO fallback plan? You *really* need a plan B to deal with power outages/equipment failures. I'm surprised that your company doesn't provide you with anything. Seems a bit amateur/fly-by-night.
said by josh7878:I am on call pretty much all the time.
Teksavvy is my main connection.
I have backup DSL with Sympatico (ugh) paid for by my employer.
I have an extra backup tethering 3G on my Rogers cell phone.
I'm covered if any 2 of these 3 go down.
What's the big deal? You want 100% uptime, get multiple internet service so you're not restricted to a single 48 hour MTTR.
I have to agree with the above statements.
I'm a self-employed ERP consultant and to make sure I can support my clients, I have a WWAN card in my laptop as a backup.
Surely the OP could tether to his/her mobile device at the very least? |
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Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3 Reviews:
·FreePhoneLine
·Rogers Hi-Speed
·TekSavvy DSL
| said by s0dhi:said by BarterFrost:Your employment relies on having 100% uptime with NO fallback plan? You *really* need a plan B to deal with power outages/equipment failures. I'm surprised that your company doesn't provide you with anything. Seems a bit amateur/fly-by-night.
said by josh7878:I am on call pretty much all the time.
Teksavvy is my main connection.
I have backup DSL with Sympatico (ugh) paid for by my employer.
I have an extra backup tethering 3G on my Rogers cell phone.
I'm covered if any 2 of these 3 go down.
What's the big deal? You want 100% uptime, get multiple internet service so you're not restricted to a single 48 hour MTTR.
I have to agree with the above statements. I'm a self-employed ERP consultant and to make sure I can support my clients, I have a WWAN card in my laptop as a backup. Surely the OP could tether to his/her mobile device at the very least? I think the OP just picked the wrong forum to complain about something like this because as most around here are IT, many have the same requirements so someone complaining about something like this without backup just sounds silly if work is their excuse.
Sure TSI could have provided a few more days notice, i'm sure it wasn't decided last minute to do these upgrades as it's not emergency maintenance.
I kind of find it funny that everyones #1 excuse to an ISP is "I work from home or something work related" on a residential line haha |
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 TwiztedZeroNine Zero Burp Nine SixPremium
join:2011-03-31
Toronto, ON
kudos:3
·TekSavvy Cable
| said by Tx:I kind of find it funny that everyones #1 excuse to an ISP is "I work from home or something work related" on a residential line haha
*WOOF!* |
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s0dhi
join:2011-08-02
Brampton, ON Reviews:
·TekSavvy DSL
·TekSavvy Cable
| reply to Tx
said by Tx:I kind of find it funny that everyones #1 excuse to an ISP is "I work from home or something work related" on a residential line haha
The main issue here seems to be (to me), that you can't get business internet services installed in a residential address. At least I couldn't.
EDIT: I don't have traditional phone service and haven't for many years. My TSI installation is on a dry loop. |
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TypeS
join:2012-12-17
London, ON Reviews:
·TekSavvy Cable
| reply to Tx
said by Tx:I think the OP just picked the wrong forum to complain about something like this because as most around here are IT, many have the same requirements so someone complaining about something like this without backup just sounds silly if work is their excuse.
Sure TSI could have provided a few more days notice, i'm sure it wasn't decided last minute to do these upgrades as it's not emergency maintenance.
I kind of find it funny that everyones #1 excuse to an ISP is "I work from home or something work related" on a residential line haha
Honestly, I believe some of the posters that have ranted during outages in the past have just used "I work from home" excuse to try and validate their frustration. Anyone who is seriously working from home, should be setting up their internet connection properly so ensure redundancy. That's not the ISP's responsibility. That or they are trying to excuse their being cheap and trying to maximize their income by not investing in a backup. |
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