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scoot28

join:2013-05-24
Lincolnton, NC

internet speed has never been what I pay for

Hello all. I just wanted to see what you think about this. My internet speed has never been what I pay for. I pay for 30 Mbps and only get 20 to 21 Mbps, and it never reached 30, never!. I call them and they say 21 is reasonable. Well, the way I look at it that’s a 33% reductions and not that’s reasonable.
What do you think?
Thanks



InTheKnow

@charter.com

Tell us about you setup what modem do you have? show us a screen shot of the GUI. What router are you using? are you measuring speed from a wired or wireless connection?
Run a speed test from speedtest.charter.net and show us a screen shot.



88615298
Premium
join:2004-07-28
West Tenness
reply to scoot28

Technically 70% is considered reasonable. At any rate what modem are you using? Are you using a router if so which one? What OS are you using? These are just a few basic bit of info we need if you want answers.



compuguybna

join:2009-06-17
Nashville, TN
Reviews:
·Millenicom
·HughesNet Satell..
·ooma
·Virgin Mobile Br..
·Charter
reply to scoot28

When I had the 10mbps package, I never got more than 7mbps, Did I complain about my 3mbps loss? NO?

Cell towers, take for example, EVDO rev. A, has theoretical limit of 3.1mbps. Yet, most of the time, never see above 1.2mbps (and this is not a saturated area). They say 1.2 is acceptable.

What are you doing with your internet that you are going to miss 9mbps that you say you're losing?



scoot28

join:2013-05-24
Lincolnton, NC

1 edit
reply to scoot28

 
 
 
 
InTheKnow & BF-69, Thanks for you reply and willingness to help. I'm not sure exactly what GUI (graphical user interface) you are asking for a screen shot but here are some photos of my setup. I use a Netgear N300 router and use a Cisco DPC3010 modem supplied by charter. Let me know if you need more than what I'm showing..

Thanks

passerby

join:2013-03-22
Monroe, MI

You can access the modem's diagnostic GUI by using »192.168.100.1

However, you may not be able to access it through your router. If so, power down your modem and connect directly to the modem via Ethernet. Then, power up the modem and wait for it to sync.



scoot28

join:2013-05-24
Lincolnton, NC
reply to scoot28

Click for full size
Is this correct?


88615298
Premium
join:2004-07-28
West Tenness
reply to scoot28

What wireless adapter are you using and where is the PC in relation to the router?



PhoenixFall

@lusfiber.net
reply to scoot28

That cheap NETGEAR is limiting you.



scoot28

join:2013-05-24
Lincolnton, NC
reply to 88615298

here is a screen shot of my device manager showing the adapter.

My computer is in a different room from the laptop.. I using a Dell XPS M1710 computer. I considered moving the router and see if it helps but thought I would start here with questions first.

I got the Netgear router at a good price but I only saw good reviews before buying it.

thanks


nightshade74
Yet another genxer
Premium
join:2004-11-06
Prattville, AL

With the intel wireless 3945ABG 21 Megs is about par for the course.

It only supports 802.1G.
If you feel like it you can replace the adapter.

I would try turning off your laptop wireless and plugging
straight into your netgear (patch cable).



88615298
Premium
join:2004-07-28
West Tenness

said by nightshade74:

With the intel wireless 3945ABG 21 Megs is about par for the course.

It only supports 802.1G.
If you feel like it you can replace the adapter.

I would try turning off your laptop wireless and plugging
straight into your netgear (patch cable).

Yep I would agree that is most likely the issue. I also agree directly hooking it up to the router to test to make sure.


88615298
Premium
join:2004-07-28
West Tenness
reply to PhoenixFall

said by PhoenixFall :

That cheap NETGEAR is limiting you.

That's BS. My WNDR3400 has worked just fine for 28 months now. never had an issue with speed with it.


PhoenixFall

@lusfiber.net
reply to scoot28

How are your speeds when connected directly to the modem? Is it possible to test that? The router may not be a problem but I had the same router and it limited my speed when I was on Charter.



scoot28

join:2013-05-24
Lincolnton, NC
reply to scoot28

hummmm... when I disabled my wireless my .computer won't recognize the cable. I’ve plugged 5 different cables in and none will work. I reviewed the Broadcom NetXtreme….. and it shows that the cable is unplugged.

thanks



InTheKnow

@charter.com
reply to scoot28

Scoot, Looks like you have found the answers to your questions. Thanks to the other responders for thier timely responses.



scoot28

join:2013-05-24
Lincolnton, NC
reply to scoot28

I think so,,, I thank everyone for their time spent helping me.

best regards
Thanks
Scoot



msmisfit

join:2004-09-13
Lawrenceville, GA
kudos:2

Now that Scoots' problem has been solved, can someone decrease my ignorance and tell me what that display is, in his first image above? TIA....


Double OH 7

join:2009-10-19

said by msmisfit:

Now that Scoots' problem has been solved, can someone decrease my ignorance and tell me what that display is, in his first image above? TIA....

First set of images are his modem and router.

Second separate image is the GUI for his modem.

Third and last image is the device manager in windows.


msmisfit

join:2004-09-13
Lawrenceville, GA
kudos:2

The thing hanging on the side of something... in the first image is which, a modem? A modem or a router? I had never seen one like that.



nightshade74
Yet another genxer
Premium
join:2004-11-06
Prattville, AL

The first item is a Cisco DPC3010 Modem.
See -> »www.google.com/search?q=dpc3010&···&bih=874

The second item is a Netgear N300 Router.
See -> »www.google.com/search?q=dpc3010&···&bih=874



msmisfit

join:2004-09-13
Lawrenceville, GA
kudos:2

said by nightshade74:

The first item is a Cisco DPC3010 Modem.
See -> »www.google.com/search?q=dpc3010&···&bih=874

Thanks! I still didn't see a picture of a display that looks like what his modem seems to have, but you've answered my question. I appreciate it!


scoot28

join:2013-05-24
Lincolnton, NC
reply to msmisfit

msmisfit, my modem is hanging on the side of the deck of my desk. the router is setting on the top, upright. A brick wall is at the back of my desk. I inclosed my car port for a study and hanging on the wall is a round concrete wreath with the a North Carolina State University sign in the center, just in case you are wondering......



msmisfit

join:2004-09-13
Lawrenceville, GA
kudos:2

Thanks, Scoot... I think I just need new reading glasses. I thought that modem had a display screen on it, and apparently it's just the lighting and vents or something showing.

I thought you might be able to see stats on an advanced modem with a display. I know... I don't mind showing my ignorance here... almost daily.



scoot28

join:2013-05-24
Lincolnton, NC

you know mimisfit, that's how things are invented sometimes. thinking you saw something that you really didn't and whoola an idea is born. and that would not be a bad thing to have on a modem.. but I assume that the internet provider may have an issue with it.



vaxvms
ferroequine fan
Premium
join:2005-03-01
Wormtown
kudos:3
reply to scoot28

»Charter only gives you 70% of the contract speed you buy
--
The new Oldsmobiles are in early this year!


Jazzemt

join:2009-02-12
USA
reply to msmisfit

Modem. Cisco if I remember right.