Wolf7
join:2000-11-20
Griffin, GA
clubs:
|  Re: Telocity takes over Phoenix Residential (real)
"Telocity and MegaPath have sent information about the transition to residential customers and have posted details online at"
At this time there is nothing on any of the three companies web sites. Nor have I received a notice from PhoenixDSL or any of the others yet. Has any one gotten an e-mail on this???
Regards
Wolf |
|
Anon
| Wanted to clarify that transition information was sent via regular mail, not e-mail, and should begin showing up in customers' mailboxes today and tomorrow.
Separately, we're working on all 3 sites, and content should be up shortly. |
|
Wolf7
join:2000-11-20
Griffin, GA
clubs:
| [QUOTE=PhoenixDSL PR Wanted to clarify that transition information was sent via regular mail, not e-mail, and should begin showing up in customers' mailboxes today and tomorrow.
Separately, we're working on all 3 sites, and content should be up shortly.]
What will happen to the many IDSL customers? My understanding is that Telocity does not do IDSL.
Regards
Wolf |
|
djmegahertz
join:2000-05-08
Deerfield Beach, FL
| And what about those customers like myself who have a "dedicated DSL line" and no phone service with the local phone company. (I am served via Rythms)
I have my local phone service with the cable company, and choose not to use their cable modem service.
Will Teleocity continue to serve dedicated DSL lines?
For those that do not understand what I mean, dedicated means that the service come on its own line.
Telocity brings it on the same line you talk on from the phone company.
Or, how about this senario, my neighbor has a roommate, and he has Pheonix (again comes on a dedicated line) and my neighbor also has telocity on his phone line. They can't put both on one line, so what's next? |
|
sadowski
I Am My Own Doppelganger
Premium,MVM
join:2000-04-14
Buffalo, NY
clubs:
| reply to Anon
said by PhoenixDSL PR:
Wanted to clarify that transition information was sent via regular mail, not e-mail, and should begin showing up in customers' mailboxes today and tomorrow.
Separately, we're working on all 3 sites, and content should be up shortly.
And what about those of us who were billed for the month of January... will that be refunded? (My CC wasn't actually billed yet but the email said for Nov, Dec, & Jan.) |
|
pete6414
join:2000-05-24
Tualatin, OR
| reply to Wolf7
From http://www.telocity.com/phoenixdsl/faq.asp:
"A. If you are receiving IDSL service, you will keep your current modem. However, you will receive detailed information on switching your email and domain names. "
So I guess we IDSLers are covered (but no "Velocity Gateway" thingie, boohoo)
"Effective December 30, 2000 you will be relieved of any contractual obligations with PhoenixDSL. Telocity offers their service on a month-to-month basis. No contract will be required...Your monthly service charge will be consistent with the pricing for other Telocity customers in your region. "
As an IDSL customer in a Qwest region, under contract at 69.95/month for 2 years, I couldn't be more pleased with these developments... |
|
Wolf7
join:2000-11-20
Griffin, GA
clubs:
|  "So I guess we IDSLers are covered (but no "Velocity Gateway" thingie, boohoo)"
This is good news! No PCI or USB modem. Will be able to keep my lan on the Linky and not have worry about changing things. Sometimes things work themselves out.
Regards from the Southland
Wolf |
|
cschweda$
join:1999-09-07
Chicago, IL | Hey don't knock Telocity. They're remarkably good when they have no routing problems. As an early beta-tester in Chicago, I've still got my 1.05/1.05M SDSL connection.
Beats the hell outta 99% of other DSL service options! |
|
Wolf7
join:2000-11-20
Griffin, GA
clubs:
| Well don't recall anyone "knocking" Telocity! Just said that I didn't care for their USB or PCI modem. Nor do I really want the extra "value added" items that they mention.
Then looking at the Telocity Board, it sure seems that they have their share of outages and router problems too.
--
Regards from the Southland
Wolf |
|
Good Ol Dan
join:2000-05-15
Rochelle Park, NJ
| reply to Wolf7
Re: No ISDN or dialup
>What will happen to the many IDSL customers? My understanding is that Telocity does not do IDSL.
Oops... got ISDL and ISDN confused the first time around: ISDL should be OK, but not so ISDN and dialup...
"Dear Customer,
As you know, MegaPath Networks Inc. purchased the assets of Phoenix Networks
in October of this year. Because MegaPath specializes in serving the
business customer, we have been looking for alternate providers for our
dialup and ISDN customers.
We regret that we can no longer support dialup and ISDN lines. For this
reason, we are notifying you that all dialup and ISDN accounts will be
terminated on December 31, 2000.
We apologize for any inconvenience and hope that circumstances will allow us
to serve you in the future.
This change does NOT affect your DSL service. If you have questions
regarding your DSL service, please visit www.phoenixdsl.com (for
residential DSL) or www.megapath.net (for business DSL).
Sincerely,
Harry M. Taxin
Chief Executive Officer
MegaPath Networks Inc."
Nice guys... 4 days notice, and just *one* business day.
Dan
[text was edited by author 2000-12-28 07:35:21] |
|
Anon |  reply to pete6414
Re: Telocity takes over Phoenix Residential (real)
From the Telocity FAQ:
"Q. Can I decline this offer and halt my DSL service?
A. Telocity looks forward to providing your Internet service. Your PhoenixDSL termination fee will continue to apply if you disconnect service."
This quote is inconsistent from what you found. Where in the FAQ did you come across this, "Effective December 30, 2000 you will be relieved of any contractual obligations with PhoenixDSL. Telocity offers their service on a month-to-month basis. No contract will be required...Your monthly service charge will be consistent with the pricing for other Telocity customers in your region. "
I received the letter from Megapath/Telocity today. The letter also said a termination fee will apply if I discontinue service; and the service would cost $49.99.
That's $10 more than my current contract.
How can they not honor the Phoenixdsl contract and expect me to do so? |
|
AYSM
@phoenixdsl.net | reply to Wolf7
Telocity is a f---ing joke!!! I dumped them to go to Phoenix now they're baaaccckkk - Just like a lousy Travolta movie. Looks like I won't see nothing - AGAIN!!! Sprint Wireless - HERE I COME!!! |
|
Anon | reply to Anon
The quote mentioned by a couple of people here (from the Telocity FAQ page for the Phoenix switchover, I believe):
"Effective December 30, 2000 you will be relieved of any contractual obligations with PhoenixDSL. Telocity offers their service on a month-to-month basis. No contract will be required..."
I know I saw this quote somewhere on their site yesterday, but cannot find it today! I'm concerned that this means they may try to charge "termination fees" if a customer refuses their new terms (higher price; lower upload speed; etc.)
However, I suspect the "termination fee" is a formality, only if someone cancels before the actual switchover on Dec 30. After that, there is no annual contract, so someone ought to be able to cancel at any time.
But I still don't know why that statement has disappeared from the site...
I've sent an email to Telocity asking about this ... waiting to hear... |
|
SparkChaser
BURY BECK
Premium
join:2000-06-06
Downingtown, PA
 ·Verizon FIOS
 ·Comcast
| reply to Good Ol Dan
Re: No ISDN or dialup
said by Dan Howard:
>What will happen to the many IDSL customers? My understanding is that Telocity does not do IDSL.
Nice guys... 4 days notice, and just *one* business day.
Dan
I was worried about the same thing. The following is a quote from their web site:
"If you are receiving IDSL service, you will keep your current modem. However, you will receive detailed information on switching your email and domain names. "
I called to verify and was told the same thing. The transition should be (HA!) virtually transparent. I don't know what happens to some of the features on their web site that require the "Velocity Engine" but since I've existed on the net for 7 or 8 years without it, I'll do just fine.
BTW-I was quoted $49.95 for the service, the same as the ADSL for the Philadelphia area
Ron |
|
stanzen
join:2000-06-29
| reply to djmegahertz
Re: Telocity takes over Phoenix Residential (real)
I did have PhoenixDSL service in the Bay Area, California, with a dedicated line provided by Northpoint for $39.99 a month. The last time I called the local telco, PacBell, about the cost of a copper line, they gave me a price of around $11.00 a month with no phone service (it may be less now).
IMHO, Telocity will either absorb this monthly cost (I doubt it), or they will pass it on to us. Telocity might also maintain these lines for a little while and then "transition" eveyone to a shared voice line. Shared lines are not the greatest thing. I have friends who recently dropped their Earthlink/PacBell shared DSL line because of the reduced quality of their telephone audio. |
|
Anon | reply to Anon
Well folks I think we are all getting the shaft. I too signed a contract with PhoenixDSL and waited for the install. Within a week after my install the announcement of the MegaPath merger was publicized. Knowing I had a 1 year contract I felt fairly secure that MegaPath would have to honor the terms of the contract or face a class action law suit from folks like myself and others.
I agree that the "snail mail" letter dated 12-23-2000 and received 12-28-2000 with just 1 business day to discuss options was not very professional. I was unhappy. Yet when reading the origional contract, we are required to give PhoenixDSL at least 30 day notice prior to termination. Again, not very professional.
I have been happy with my dedicated ADSL line. The speed is good and I have not had too many outages (just 1) in my short time frame. If there is an attorney out there who might want to represent us, I would love to talk to them to see if we have any legal grounds to stand on.
I called Telocity last evening and complained of the higher price per month ($39.95 -> $49.95). They also told me that after the transition a new gateway would be shipped to me (for $24.95) with a rebate of $24.95 when I return my current bridge. When I signed up for PhoenixDSL, I was told I owned the hardware. If that is the case then I want to keep it. Like I said I think we are getting the shaft on this deal. The only way I will stay is if the service is better. |
|
Anon | reply to Wolf7
This is crapy , I got the letter from Megapath/Telocity about the switch over , in addition of telling me what Telocity is going to provide they say that they are going to change the per month charge. I am paying 39.95 to phoenix and they are asking for 49.95. On top of this , they are saying If i dont want to continue on the new price I cannot cancel and If i will cancel all the penalties of early cancellation will apply. How is this possible. I wrote a letter to Phoenix asking for clarification but havent heard any thing back from them. My contract is for 39.93/month for a year, how can Telocity yank up the price and force me to continue. Can somebody throw some light here ???
Regards
Confused, Frustrated and Looking for Legal Assistance. |
|
gos
@unixpunk.net
| reply to Anon
Ok, this is unreasonable... Would anyone want to approach
this as a group to telocity/megapath? I don't know about
a class action lawsuit, but if one company buys out another,
a customer can't be FORCED into a new contract. This is
their doing and not ours. My email address is mikew@magpage.com I am a phoenixdsl customer, i have a
northpoint 784/784 kbit SDSL service. Having my price go
up 10.00 a month and my speeds go down, while being forced
into it, is a crock. Anyone want to join together and fight
this outrageous behavior? Drop me an email, if enough of
you want to complain, lets do something about it. I sure as
hell don't want any service that isn't 100% standard.
If it requires there POS hardware, and not a standard piece
of networking equipment, they can go to hell..
Mike Wiacek |
|
Anon
|  reply to Anon
[text was edited by author 2000-12-29 21:05:31] |
|
Anon
|  reply to Anon
The contract issue
According to `Kurt' on extension 2579 from Telocity, Telocity purchased the `lines' and not the contracts... This is how he attempted to explain how they could rise the price up. When I asked him how large this `cancelation fee' was, he answered me that I would have to call Megapath.. So I did, and left a voice mail.
[text was edited by author 2000-12-30 03:31:30] |
|
