Anon |  Just to add my voice to the mix...
After skimming through the comments in this section, I see that I'm not the only one experiencing extreme frustration with PSN. I, too, have waited on hold for tech support numerous times in excess of 1 1/2 hours, only to essentially get no help. Voice mails and e-mails are never returned. I grant that in my area Ameritech controls the lines; they are probably the worst telephone company in America, so any third party company like PSN certainly has their work cut out for them, but some ISPs seem to be able to get the job done.
I'm paying for 768K SDSL and getting throughput slower than my 56K dial-up at home. The phone company CO is right across the street (120 feet or so away). PSN acknowledges the problem and says it is an issue they are working on with COVAD, but I'm afraid I might die of old age before it is fixed, so I'm jumping ship to another ISP. I wish I had known about this site (dslreports.com) before I ordered.
Bottom line: I could not in good conscience recommend PSN to anyone, even if there were a hefty referral fee. Look elsewhere for DSL service. (And count your blessings if you're outside of Ameritech's "service" area.) |
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mcaslan
join:2000-06-17
Baltimore, MD
|  Speed Check
Try and use a program like VisualRoute to ascertain where the problem is. I located my bottleneck leaving my local area into the PSN/Northpoint network and when I started showing people the output they admitted that they were waiting for a T1 to DS3 upgrade that was behind schedule.
I think that's why Northpoint has 'put residential' DSL roll out on temp hold. From what I have read all the DSL wholesalers are starting to hit a similar situation.
If this is the case, be prepared to work through the weeks of testing, loss of service late at night, then they'll need to convert the build of your account/circuit from Frame Relay to ATM.
ALso, try and get the sw for your modem. Be a stickler about it. While there are 'no user servicable parts' - basically don't change anything, you'll be able to validate the speed and levels expected. |
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chewy
@208.226.x.x | reply to Anon
Re: Just to add my voice to the mix...
I had the same experience. Useless tech support. |
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