Phoenex
join:2002-03-22
Champaign, IL
| FYI Insight Router usage The following post and reply was listed on the newsgroups and I thought it might be a good idea to post this information here. -Phoenex
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I've got a Linksys BEFSR41 router. I'm hooked up throught InsightBB in the
Rockford, Illinois area. I've been using this router for over a year and
when we switched over from @home back a number of weeks ago it functioned
without any trouble.
This past Wednesday evening I found that I couldn't connect with the router
any more. I hooked up one of my PC's directly into my cablemodem and that
PC will then surfs fine...web, newsgroups, and mail.
I rehooked up the router but it still will not operate. I can ping IP
addresses with the router so I am thinking that I've got some sort of a DNS
issue.
Here's the strange thing. When I checked my settings with just one PC
hooked up to the cablemodem I have the following under ipconfig /all:
IP: 12.221.xxx.xxx
Subnet mask: 255.255.252.0
Default gateway: 12.221.xxx.xxx
DHCP Server: 12.223.2.34
When I hook up the router I get the following under the setup screen of the
router's html interface:
IP: 10.14.57.23
Subnet mask: 255.255.255.0
Default gateway: 10.14.57.1
DNS: 12.223.2.34 and 12.223.2.50
The strange part is why is a single PC hooked up to the cablemodem recieving
a "subnetted" subnet mask (252) and the router is not??? Could this be the
reason I'm not able to resolve IP addresses to names? I've tried releasing
and renewing through the html interface on the router but it renews to the
same settings mentioned above.
Any suggestions?
JT
You're going to have to use MAC Address cloning on the router.
1) At the command prompt on the machine you have hooked to the cable modem,
enter IPCONFIG /all
2) You will see the MAC address of the NIC card and you will take that MAC
address and go to Advanced tab MAC Address Cloning on the router and enter
the address.
3) Then on the router you will do DHCP Release and DHCP Renew
4) Then go to command prompt on each machine and enter IPCONFIG /release and
then IPCONFIG /renew.
It should work as this is what I had to do. I am also an InsightBB customer
in Decatur, IL. It would have been nice of InsightBB to inform its
customers this was going to happen. InsightBB uses AT&T as its network
backbone. Isn't that a trip?
They made out like we were on a brand new network. AT&T recently activated
something that checks NIC MAC address on file for a customer and can detect
if a user is using more that one computer on a single IP. Each addition
computer gets it's own IP costing $5.00 each. This is a problem for users
using hubs or MS Internet Connection sharing, since a modem con only hold
one detected IP.
For users using routers, all they have to do is clone the registered nic
card MAC address in the router. So I guess more people will turn to routers
to save money.
You may have to power down the router and cable modem several times before
it works and make sure on the router setup page that the cloned MAC address
is listed for WAN MAC address.
Mod note: IP edited for posters protection.
[text was edited by moderator] |
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IGGYNo Guru Just Here To HelpPremium,MVM
join:2001-03-30
Chatham, IL | There have been a few post about this. In some of the other cable related forums. Good post!! |
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| reply to Phoenex
umm.... does this $5 fee apply to just registering a new MAC address for a single IP? crap...
also: I did something a lot like this (clone MAC address) at a friends and got it to work. I cant seem to get it working at home. Any suggestions? |
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| reply to Phoenex
What you need to do is go to this page when you are connecting thru the router. »sas.r31.insightbb.com The reason you can't get thru your router is because your IP lease expired and the router MAC address is not registered on your account. Also, make sure that your router is set to DHCP. The final thing you may have to do is remove power from the router for a minute. And just in case a boss looks in - InsightBB does not support routers and you are subject to service being shut down for not paying for an additional IP. |
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| reply to Phoenex
Just type »sas.r31.insightbb.com in the address bar, select replace when it notices that you have a new MAC address. Reboot the modem and away you go!! |
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| reply to InsightEmp
said by InsightEmp:
And just in case a boss looks in - InsightBB does not support routers and you are subject to service being shut down for not paying for an additional IP.
I don't think Insight has any business telling users how to set up their home networks. I use a router for firewall protection and print/file sharing.
If they tell me I have to install a 2nd NIC just to connect to my laptop, that'll be it for Insight. |
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IGGYNo Guru Just Here To HelpPremium,MVM
join:2001-03-30
Chatham, IL | Ok everyone is going to freak. But I'm going to defend Insight a little. They see a 2nd pc or maybe even a laptop. Connected to the 1 connection as theft of service. So they want you to at least buy another ip for that pc or laptop. From what I'm reading here. And elsewhere. I think this is in fact there issue. They aren't the only ISP who has start cracking down on this. Now we could also debate. Is it right for Insight to do a firmware upgrade on a modem. If in fact the user owns it. They would say "yes" do to the fact you are using there network. You could also look at it this way. You uncap your modem. Which you own. But they recap it. Is it right for them to once again control your property. They would say this is covered in the TOS ( terms of service ). And your using there network. Let's say you block SNMP from your end. So that a config file can't be served to the modem. The ISP would most likely warn you. Or just shut you down. Even if you own the modem. There network. There rules. etc. But I know a lot of users who aren't happy about recent events. Just my 2 cents.
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*IGGYZ* *TeamZ* |
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 cdgreerHoosiers
join:2002-01-03
Columbus, IN | I'm gonna jump in here with a little info, a friend of mine, (no it's not me).. got hooked up a couple of weeks ago. When the tech came out, they discussed networks and routers and such. The tech told him that he was supposed to report anyone who had a network of five or more machines, but one or two, Insight didn't really care. I know that goes against everything thing else we've heard or been told but that's just what the guy said. |
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O2Softie
join:2002-01-04
New Palestine, IN | reply to Phoenex
Well I for one run a network router and have a total of 2 pc's and an occasional laptop hooked up via wireless.
I don't think that this constitutes giving them more money. I use most of these machines myself.... And as of yet I have not figured out how to do it all at the same time....LOL
02Softie |
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Phoenex
join:2002-03-22
Champaign, IL | reply to InsightEmp
I for one think it's very nice of an Insight employee to post information here espcially considering the risk of employer discipline. I do not want anyone there at work to get into trouble. Please do feel free to provide us with as much information as possible.
Thank You |
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| reply to Phoenex
Well Ive tried everything in this post to get my router to work but nothing.I tried the threads that Iggy said to go to but nothing. I cant even ping my router. So I take it you are still down Phoenex? I know of a person that works down there at insight thats located in Rockford, Ill. and I have been trying to get ahold of him. Kinda hard to get ahold of him since we work different shifts. As soon as I do and if he gets me up and running I will post. Can Linksys come up with some kind of firmware to counterstrike this problem? Or are we just stuck with these useless routers? |
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| reply to Phoenex
As long as I don't take up any of their tech's time, why would Insight care if I had 100 PC's connected through a router to their network? They are providing (And I'm paying for) XXMB bandwidth. I can use it all on one PC (downloading a 500 MB video file, say) or apportion it across any number of PC's (100 peple getting their email). Should be the same to them. All the data ultimately goes through the same jack in the wall. No faster, no slower.
If I wanted a "real" IP address for each PC, then yes, that's a cost to them in terms of depleting their stock of addresses, or administration maybe. But I'd be paying for one address, and using only one address. Seems bogus to me. |
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| reply to Phoenex
BLAH BLAH BLAH!!!!!! The fact is Insightbb doesn't care if you use your dear heartedly friendly router/gateway. Insightbb does not support them so don't call them for information and support on how to set them up, for your own network, in your own home. If you don't know how to setup your own network device then read the instruction/owner manual and call the manufacturer of the equipment. |
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Phoenex
join:2002-03-22
Champaign, IL | reply to Lurkin41
I should have explained this thread in the beginning that I do not own the Linksys router. I simply repeated a post that was on the newsgroups for people here to read.
Phoenex |
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 pillageone Madison SoleilPremium
join:2001-09-22
Baraboo, WI | reply to Phoenex
I know that Insight is not blocking the use of routers for users,\.
Try to disconnect everything and leave it disconnected for 5 min's, then hook the router to the modem and then the pc's and re-sync the modem. should work with out any problems as long as you have your setup correctly.
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** Speed 3222(down)/124(up) kbps **(At least 62 times faster than a 56k modem) |
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| reply to Phoenex
InsightBB Router usage... We don't care if you run a router, unlike certain other ISPs. (*cough cough*Comcast*cough*) The tech support group doesn't support it if you don't know how to use it, but I'd assume everybody here at DSL Reports knows how to use one 
Anyway, since the router only uses one IP address, you're not getting charged for it. The router itself has to be registered in SAS, but you don't have to use MAC addy cloning to get it to work. Just browse to that sas.r31.insightbb.com site to get it registered. Don't forget to reboot the router if it tells you to "reboot the computer". |
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| reply to Phoenex
Re: FYI Insight Router usage Well I just got off the phone with that guy I know from insightbb and he walked me through the whole process and not a damn thing. He's stumped. We went so far as to deleting everything in the properties of the LAN settings,pulling the card and reinstalling. The Linksys router is good because I was told by a tech at Linksys to go exchange it and I did. All the cables are good. I know this because I made them and tested them with a Fluke 620 LAN tester I have at work. All lites on all devices show that everything is good to go. ALL my settings for ALL devices were correct from the begining. Just like all these treads in here talk about. He told me they at insightbb had a meeting with the president(Her name was Kim something)and she says that routers are cable theft and they were going to implement a new system I guess.They want you to BUY the extra IP addresses. And so thats how it stands for now. For me at least. Oh the last thing he told me to do is try to get a friend to bring thier tower over to eliminate it being my Win98 computer.I'll give that a try tomorrow and let you know the results. Ill try hooking up his to my XP first then Ill try hooking it up to my 98. This is for all you uncappers out there using insightbb. After the change over from @home to insightbb.com the lites on my cable modem continueously blink showing activity all the time. Whats happening is insightbb.com is looking for you uncappers. When they find you they will only give you 1 warning to fix the uncap after that its all fuzz from there.Thats all I have for now.If there is anyone out there using a router with insightbb.com and its working correctly it will only be a matter of time before they hit your area.Unfortunatly. All this was told to me by a pretty reliable source at insightbb.com. So yes they do care if you have more that one machine using the same IP. Take for instance your phone. Wouldn't it be nice for one person to be using the phone(computerA) on one line(IP address) and another person on a different phone(computerB)using the same line(IP adrress) at the same time calling different people.Kinda makes crappy sense.If I find out anything more I will post again.
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Technology will only beat itself! |
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 jwi7452Josh
join:2001-08-22
Springfield, IL | reply to Phoenex
The day Insight Removes the ability for me to use my router/FIREWALL is the day I order DSL!!!! |
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| reply to InsightBBTek
Re: InsightBB Router usage... I click on your link (*cough cough*Comcast*cough*) and from what I've read its totally different from what you are saying here.To me its all about the NAT thing that is in the routers. So they are finding those people and shuting them down. Im sorry but I know how to use my router and configure ALL the settings for ALL devices. I purchased all my equipment about 2 months ago. Setup everything and everything went so smooth. If I can remember correctly I didn't even have to do any changing in the router settings. It was a plug-n-go type thing. Their on the hunt.Thanks for that link. Its been interesting reading. One last thing if all this is true, if you have to buy a second IP does this mean I will have to buy another cable modem to support the 2nd IP? Damn you cable, damn you all to hell. Have a nice day!
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Technology will only beat itself!
[text was edited by author 2002-04-04 19:32:07] |
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| reply to Phoenex
Re: FYI Insight Router usage First of all, NAT stands for Network Address Translation. Every router uses it. That's what lets one public IP address be used for a bunch of different computers. So, yes, Comcast does not like routers. At InsightBB, we don't mind them. In fact, about 1/3 of our customers use them (maybe more).
And yes, routers are more or less "plug-n-go" on our system, though you'll need to register the router onto the SAS registration. That's usually easy, but like all systems go, Murphy's Law is always in effect for one customer or another.
As far as a 2nd IP, no, you don't have to buy another cable modem. (The price for an extra IP varies a little bit between areas, but it's generally $5-6/mo.) You probably need a hub, but those are $20 or so. Seeing that you have a router, I'd still like to see if somebody over there can get it working. I don't take any calls at IL, but I'll try to contact somebody who can get you fixed.
As far as "routers being cable theft", I don't know who told you that, but I can try to get her flogged for saying that Seriously, we have no problems with routers, just as long as you know how to get into the router configuration. |
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