This has been going on for a while for me, and I'm not so sure what is going on. Tech doesn't see any loss between the modem and them; however, I get this on a regular basis: (if I let the tracert continue on for hours, the total Loss count climbs into the hundreds).
This tracert is from a workstation connected directly to one of the ports on the modem, no internal equipment between. I've tried different ports on the back, no difference. I also seem the same results from my internal network, and from my firewall device.
Is it possible that their are issues with the Ethernet ports or some firmware problem with this device? (SMCD3GN2)
or could this be an TCP configuration issue with these devices, and I need to make some core changes to how TCP is working with it?
just a note: I know this kind of behavior can be seen with very high traffic usage, but I've been watching this now sit at less than 200Kbps for a while.