AT&T DSL → [General] AT&T Pleasing its customers?

I'm not sure about that, but anything is possible. It certainly isn't unreasonable for consumers to think the worst as AT&T has repeatedly deserved that cynicism.

However, I think finally the top executive officers under
Randall Stephenson are being awakened to the ugly reality that they are NOT providing satisfactory service in many cases, and when a problem arises the company has really fallen down horribly on the job over the past decade or so with customers irate and justifiably so.

Not stopping them from calling me a couple of time a week because I won't get off POTS/DSL and jump on the UVERSE all or nothing bandwagon.

You don't take it all it is not well priced.

Maybe if they fix their lying database about distances to customer premises and actually installed equipment to serve those people.
Replace the 60+ year old copper with all the bridge taps and corroding splices. Otherwise its just window dressing to get the merger approved.

I think their internet services division has some metrics they are supposed to hit. My brother now lives in the house I grew up in and lived in through college, and the DSL there was in my name back when it was BellSouth. We have switched it all over to his name when I moved but I still get a call about every 6 months from AT&T asking if I'm happy with my DSL service and if I have any problems or questions.

OR, this is just a spam e-mail, but I didn't try the number. My reasons: this seems a little too folksy a setup for AT&T, the wording of the e-mail is awkward, and the account number they used is not my AT&T account number - it is, however, good bait being the first nine digits of one of my land lines. Just my thoughts.

Given that they want you to call and not click a link and enter a password, I would highly doubt this is a phishing email.

I also revived the above letters. I have used the phone numbers A BUNCH!!!!! I have been with AT&T for way to many years and all of them have varied from frustration to true madness. One of the techs who came to the house to "fix this problem once and for all" gave me the number about 2 months before the letters arrived. The folk who answered the phone > Yep. A person! I have been talking to people who understand IT, turns our that they are mostly tier 2 techs.

My service here is FUBAR so I end up calling on average of once per week.....I have found this bunch to be efficient and willing to do their line checks and reset my line at my request without making me jump through hoops. (reset usually keeps me going with minimal problems for 2 or 3 days). These calls last no more than 15 min. I have actually been on the phones for over 4 hours with the regular DSL support line.
AT&T is currently the only game in town so I make the best of it.

Any hoo, sorry about the mini rant, just to say the phone number is good......

!