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[IA] Slower speeds after purchasing SB6141I purchased and provisioned a new SB6141 yesterday. No issues with getting up and running. However, since the change, I am now consistently seeing download speeds of 28-30 Mbps on speediest.net. Before with my Cisco, which I dumped due to other issues with dropping signals constantly, I would see speeds in the neighborhood of 70-105 Mbps. I'm on the Ultra Plan and should see 100-150. I believe I have the latest firmware. I contacted tech today, was told it would be 15+ minutes on the phone. So I went the live chat route, tech restarted my modem twice which of course did not help. They then suggested having a tech come out in a week. Anyone have other thoughts, suggestions or similar experiences after a modem change such as this. Any help would be appreciated. |
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dbqjoe join:2013-04-07 Dubuque, IA |
dbqjoe
Member
2014-Aug-27 3:36 pm
I have the same modem but not getting max speeds on ultra. Used to get 100+ now I top out at 30. How many channels are you running? |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
to jeff63099
Hi jeff63099, I can take a look at your modem signals for any irregularities. If you can dm me with your account or phone number I can get that pulled up and see what is going on with it. |
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kb0nly join:2003-07-25 Tyler, MN |
to jeff63099
I have a SB6180 and i have been seeing 30-40 here as well that last couple days, i have had my modem for over a year now though and i consistently saw 105, then they announced the upgrade to 150 and i started topping out at 70-80 a few days later, then no i'm even slower. I don't think its your modem honestly, i think its on their end. Has your area been upgraded to 8 channels on downstream yet?
One thing i will comment further though, the SB6141 is a very picky modem signal wise. If the signals are perfect it screams, but its not very tolerable to large signal level swings from what i have seen here with my customers that own them. |
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to dbqjoe
I'm not sure how many channels. I connected to the modem 192.168.100.1 and got this info.
Model Name: SB6141 Vendor Name: Motorola Firmware Name: SB_KOMODO-1.0.6.13-SCM00-NOSH Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3 Hardware Version: 7.0 Serial Number: 374781417002061510020022 Firmware Build Time: May 6 2013 17:53:59
Not sure how to figure out how many channels |
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jeff63099 |
to MediacomChad
PM sent Here is my latest speedtest.net too. |
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dbqjoe join:2013-04-07 Dubuque, IA |
to jeff63099
Goto 192.168.100.1 click on signal tab. How many boxes labeled Downstream/bonding channel value do you see? |
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Bierboy join:2008-08-07 East Moline, IL |
Looks like this...
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
to jeff63099
Thanks for that speed test jeff63099, but I would need to see this information through a test like speedtest.net or speakeasy. I also have not received a pm from you. |
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That was from speediest.net I'll try another message |
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jeff63099 |
to Bierboy
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
to jeff63099
Try to get me results from a single test. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Thanks! I did get your account information and it seems you're only bonding to 1 downstream channel at this time. I'll send you an IM with more information on getting this resolved. |
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dbqjoe join:2013-04-07 Dubuque, IA |
to jeff63099
I'm getting the same. 1 channel. Had a tech out here on Monday but no one seems to know what's going on. |
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I'm having a tech out next week when I get back. Hopefully it is a connection or a wire causing the problem. I will post an update. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
dbqjoe, I am still working with Area Management to get your issue resolved. As soon as I get any updated information. I will definitely followup with you via IM.
jeff63099, please keep me updated here once it is completed and I will be happy to assist you however I can. |
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to dbqjoe
said by dbqjoe:I'm getting the same. 1 channel. Had a tech out here on Monday but no one seems to know what's going on. I had the same problem about 6 months ago. In my case, it was due to not having digital cable TV... the filter was blocking cable modem channels needed to bond 4 or 8, depending on the modem. Fortunately, the tech who came out understood the problem and knew of a 2-step workaround to fix it: 1) he removed the filter to unblock the digital channels, and 2) he had a supervisor manually change a file that allowed my DOCIS 3 modem to bond 8 channels (not sure what file he meant, but probably my profile or provisioning file if there is such a thing). Anyway, with 8 bonded channels, I sustain high bandwidth through peak usage hours that used to slow me to a crawl. BTW, I started with a Motorola SB6141, which suffered frequent reboots, then I replaced it with a Zoom 5341J, which has remained rock solid. |
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iowaboy Premium Member join:2004-02-28 Fairfield, IA |
iowaboy
Premium Member
2014-Sep-3 12:38 am
Well seems a lot of us are having the same issue. I wondered about changing the modem to see what would happen but it has always been rock solid till a week ago. Figured it was a connection issue up the line so didn't worry about it much till now. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
If you continue to have issues, please shoot me an IM and I will look deeper into this. |
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Technician was just here, took about 10 minutes. Removed a filter from the line at the box outside and then replaced all the fittings inside. Looks like 8 channels bonded and sped right at 100 Mbps |
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jeff63099 |
Getting even better. Looks like my problem is resolved. I'll see how it is tonight when traffic is high and see if I maintain. |
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MediacomChadMediacom Social Media Relations Team Premium Member join:2010-01-20 Gulf Breeze, FL |
Awesome, please keep us posted jeff63099 ! |
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