said by sparek:s that the keyword to use? "Site Survey"
I'm sure the address can get Uverse. I can't say for sure that there are any available ports, although I don't think there are many people in that area that have Uverse (because AT&T doesn't seem to know if it's available or not) so I don't think getting a port will be an issue.
Is there a fee to do a "site survey"?
There's at least one service tech that knows it's available in that area. But I'm not sure if what the service techs know matches up with what AT&T's CSRs have in their database.
As far as a keyword i would say yes to "Site survey" both TWC & Frontier called it just that when i was employed by them. if that fails you could also ask something like this.... "can you please help me get in touch with the engineering department" and if you get there they will know how to help you.
Ive never heard of a charge for a site survey.. but you can never be too sure with AT&T. they would charge you every time you uttered the name AT&T if they could. but i doubt they charge for a survey.
Its very common across all telco's, telephone and cable alike to have outdated servicing databases. its just one of those things.
since the tech's have confirmed with you that service is indeed available than most likely whats gonna happen is your going to request a site survey. its gonna fall into the lap of engineering... engineering is hopefully gonna know pretty quick that service is indeed available & the ball will start rolling that way.
There really isnt a magic number for you to get a hold of engineering. what your gonna have to do is try to fight your way through CSR hell to get what you want or talk to another tech on the street and get a number of his area manager. Once again cant say how AT&T does things i never worked there but that's generally how it works in my telco experience.
Just remember persistence is key.