1. A description of the problem. slow speeds and high pings
2. Give a description of any home networking setup you may have. Netgear Router WNDR3400v3 to a Killer e2200 Gigabit Ethernet Controller
3. Modem make, model and firmware version. Netgear Router WNDR3400v3 F/W V1.0.0.38_1.0.40
5. A speed test from DSLR. »
/speed ··· 075075566. A Line Quality test from here. Please copy & post the URL in the red box! This could take a while, so you might run this first. »
/pingt ··· 7?r=314#7. Which operating system you use? Windows 8.1
8. Is the problem constant, intermittent, or does it occur at a specific time of day? If it is an intermittent problem, a 24hr smokeping is recommended.
9. No A/V or firewall