I can tell you that many towns around here were offering Verizons 7.1-15Mbps tier until they became oversold. Becket MA is one example. The tech is probably right people down the road do have the higher speeds, but some COs get over sold and only offer lower speeds to keep bean counters happy. Best bet would be Veeizon direct forum »
/fo ··· SL-SPEED. Or call presidential appeals. I just tried to upgrade my package, to my suprise they actually said they would if there was enough BW
Unfortunately there is not. Good luck.