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JoelleEmmily
join:2015-01-13
Winchester, ON

JoelleEmmily

Member

[Internet] ADSL2+ modem syncs on VDSL2, no data

I realize this might seem self explanatory, but I was under the impression that if the modem syncs, you should be able to connect, just at a lower speed. I've found however that that is not the case, the modem tries to send login and password information, but it never makes it to the ISP.

Anyone know as to why?

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_

Premium Member

If your profile is set to VDSL2 your ADSL/ADSL2+ will not sync.

If your modem is currently in sync but it is not logging in, if Bell is your provider give 310-SURF (7873) a call and they will be able to help you by either resetting your login details or dispatching a tech if necessary. If you're with a 3rd party you will need to call there support line and they will help you troubleshoot the problem.

----

A login issue can be caused by different issues, a defective port, bad credentials or a bad modem (uncommon).
Vinch
join:2007-10-24
Pointe-Claire, QC

Vinch to JoelleEmmily

Member

to JoelleEmmily
Probably the ADSL2+ modem has the wrong VPI/VCI configured.

JoelleEmmily
join:2015-01-13
Winchester, ON

JoelleEmmily

Member

Do ADSL and VDSL have different VPI/VCIs.
JoelleEmmily

JoelleEmmily to JC_

Member

to JC_
It's not my DSL that this is happening to, just some people I've helped. bell accidentally switched them, causing non-connectivity, but sysnc. In both cases the line was changed, but also in both cases a temp change in modem solved the issue.

JC_
Premium Member
join:2010-10-19
Nepean, ON

JC_ to JoelleEmmily

Premium Member

to JoelleEmmily
said by JoelleEmmily:

Do ADSL and VDSL have different VPI/VCIs.

No and if you're a Bell customer using a Bell provided modem you don't ever need to worry about those.