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voIP in CTI see they've added a new charge to my bill this month....voIP. Before I call them to see if it's an option to cancel this, anybody else notice this on your latest bill?
Connecticut |
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OpTiC Premium Member join:2014-03-08 West Covina, CA |
OpTiC
Premium Member
2015-Mar-6 10:27 am
This is Uverse voice it is a voice over internet protocol. If you remove it you will remove your phone. Voip is a technology of voice. |
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I don't have phone service just TV/Internet. |
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Motorola MG8725 Asus RT-N66
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said by afloydfreak:I don't have phone service just TV/Internet. Are you sure you didn't sign up for a promotion that include VoIP? What does the bill specifically say about it and for how much? My voice service is named "Frontier UV Voice with 200 minutes of long distance" on my bill. I only see the actual term of VoIP within "VOIP 911 Surcharge" for 70 cents. Is that what you're mentioning? |
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The charge was $2.72 plus tax. I have never seen this before so I was wondering if it was a new charge or just something they were charging everyone. I ended up calling Frontier and the guy said it was for a long distance call...... I explained I didn't have phone service with them and he checked and said I was correct, no phone service. So he took $10.00 off my bill, so I'm happy with that. I also saw that I was getting charged for the receiver, $8.00, I think because I got re-bundled 2 months ago, promotions expired so they wanted to charge me for the receiver...... I complained that I thought the receiver was free and he took that $8.00 off the bill also. So it was worth the call, $18.00 off the current bill and no more receiver fee on my account. |
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Motorola MG8725 Asus RT-N66
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said by afloydfreak:The charge was $2.72 plus tax. I have never seen this before so I was wondering if it was a new charge or just something they were charging everyone. I ended up calling Frontier and the guy said it was for a long distance call...... I explained I didn't have phone service with them and he checked and said I was correct, no phone service. So he took $10.00 off my bill, so I'm happy with that. I also saw that I was getting charged for the receiver, $8.00, I think because I got re-bundled 2 months ago, promotions expired so they wanted to charge me for the receiver...... I complained that I thought the receiver was free and he took that $8.00 off the bill also. So it was worth the call, $18.00 off the current bill and no more receiver fee on my account. Probably was just a billing error. About the $8 though, what plan are you on? If you had U300 and U450 during the free receiver promotion, if you downgrade or upgrade your plan you lose your free receiver. Also, if you had a free receiver promotion from AT&T, I don't think the Frontier billing system supports it so if you want to change something you also lose it(unless they have a way of putting it back). |
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Yeah, I downgraded from U300 to U200 to save sum $$$$ so i lost the free receiver, but when I questioned the CS Rep, he removed the $8.00 fee for the receiver from the current bill and from my account. We'll see if it remains off the bill next time. Hope so! LOL |
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afloydfreak |
Current bill for 3/05/15 to 4/04/15
FRONTIER TV 12 MONTH PROMOTION CREDIT $47.00 Total Benefits And Savings $47.00 FRONTIER MONTHLY SERVICE CHARGES $102.99 Simply Broadband Max Turbo $54.99 Frontier TV U200 Term 11/25/14 - 11/24/15 $30.00 Frontier Mail - Standard $0.00 Receiver Fee $8.00 HD Technology Fee $10.00 TOTAL MONTHLY SERVICE CHARGES $102.99 OTHER SERVICE CHARGES AND CREDITS $2.52 VoIP $2.52 TOTAL OTHER SERVICE CHARGES AND CREDITS $2.52 TAXES AND OTHER CHARGES $16.36 VIDEO $8.52 Federal Taxes and Charges $0.42 State Taxes and Other Charges $7.42 TOTAL TAXES AND OTHER CHARGES $16.36 Balance Before Current Charges $0.00 Current Charges $121.87 Total Statement Amount $121.87 |
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Motorola MG8725 Asus RT-N66
2 edits |
to afloydfreak
Can you post back or message me when you get your new bill? I want to know whether or not the discount stays. I wanted to drop down to U200, but that special U300/U450 free receiver period from a few years ago would be something I lost. I also have a free receiver for life discount on top of that. I don't pay for my 2 additional receivers on top of the default free DVR.
We pay $109(which includes the rental fees, but not the taxes) for the following: - U300 - 3 receivers - HD - Max Plus(real world speeds of 23/2) - Voice 200
Our bill comes out to around $125 with taxes and additional fees.
If I can downgrade to what I have now, but instead with U200 and still keep my free receivers, I would only have to pay $89.99. |
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Yeah, I had lost the free receiver deal when I downgraded but saved $$$ overall. I only mentioned it today when I called (played dumb) (easy to do LOL). The rep said the receiver should be free. We'll see if it's off the next bill. I'll let ya know. |
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