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Wheemer8
join:2005-11-30
L3S0B7

Wheemer8

Member

[Modem/Router] Hitron Modem

I just got this service a few weeks ago. I immediately put the modem in bridged mode and used my n66u. This was working fine, although I was not getting the full speed of my service.

I recently reset the hitron modem to use it in an attempt to get better ping and full speed.

I am noticing this modem is a POS and even the web interface is very slow, timing out and not loading most of the time.

The connection seemed ok for a few days, until the last few, where now it's resetting our internet all the time. Websites will stop loading, getting kicked from online games and during this time the modem website is unreachable.

I do not think the modem is actually rebooting, as the connection comes back quicker than that.

I'm just curious how we all can be paying for a device that is terrible like this? Am I the only one who is experiencing these excessive troubles?
Wheemer8

Wheemer8

Member

Also I just realize that I can not add all the port forwarding rules I want. There are nine in the list and it won't let me add more. Even though most of them are upnp auto created.

SimplePanda
BSD
Premium Member
join:2003-09-22
Montreal, QC

SimplePanda to Wheemer8

Premium Member

to Wheemer8
said by Wheemer8:

I just got this service a few weeks ago. I immediately put the modem in bridged mode and used my n66u. This was working fine, although I was not getting the full speed of my service.

I recently reset the hitron modem to use it in an attempt to get better ping and full speed.

I am noticing this modem is a POS and even the web interface is very slow, timing out and not loading most of the time.

The connection seemed ok for a few days, until the last few, where now it's resetting our internet all the time. Websites will stop loading, getting kicked from online games and during this time the modem website is unreachable.

I do not think the modem is actually rebooting, as the connection comes back quicker than that.

I'm just curious how we all can be paying for a device that is terrible like this? Am I the only one who is experiencing these excessive troubles?

For the most part, the history of Rogers DOCSIS 3.0 devices is one of poor testing, no QA, and rushed releases. Every device has been poor and has had issues of some kind or another, the only possible exception being the Cisco DPC3825 which is generally OK in bridge mode.

The Hitron devices, ESPECIALLY the CGN3 devices, are an unmitigated train-wreck full of problems and all of them have had some issue or another. The original CGN3 release would crash after 12-36 hours in bridge mode and require a full restart. How that wan't found in QA at Rogers is beyond me.
dallas1
join:2014-04-16
Oshawa

dallas1 to Wheemer8

Member

to Wheemer8
post your modem stats
Wheemer8
join:2005-11-30
L3S0B7

Wheemer8

Member

Downstream Overview
Port ID Frequency (MHz) Modulation Signal strength (dBmV) Signal noise ratio (dB) Channel ID
1 603000000 256QAM -0.100 40.366 3
2 591000000 256QAM 0.000 38.983 1
3 597000000 256QAM -0.200 38.983 2
4 609000000 256QAM -0.200 38.983 4
5 615000000 256QAM 0.100 40.366 5
6 621000000 256QAM -0.700 38.983 6
7 633000000 256QAM -0.200 38.983 7
8 639000000 256QAM -0.400 38.983 8
9 645000000 256QAM -0.500 38.983 9
10 651000000 256QAM -0.300 38.983 10
11 657000000 256QAM -0.700 38.983 11
12 663000000 256QAM -0.700 38.983 12
13 669000000 256QAM -0.500 38.605 13
14 675000000 256QAM -0.800 38.605 14
15 681000000 256QAM -0.200 38.983 15
16 687000000 256QAM -0.900 38.605 16
17 693000000 256QAM -0.500 38.983 17
18 699000000 256QAM -0.500 38.605 18
19 705000000 256QAM -0.300 38.605 19
20 711000000 256QAM -0.400 38.983 20
Upstream Overview
Port ID Frequency (MHz) BandWidth Modulation Type Signal Strength (dBmV) Channel ID
1 38596000 3200000 ATDMA 40.750 5
2 23700000 6400000 ATDMA 40.750 7
3 30596000 6400000 ATDMA 40.750 6

Is this what you mean?

I am switching back to bridged mode and my n66u as I can't take all these bugs. The port forwarding limitation being a big one.
dallas1
join:2014-04-16
Oshawa

dallas1

Member

you can login into your modem in bridge mode type in 192.168.100.1
Wheemer8
join:2005-11-30
L3S0B7

Wheemer8

Member

I can already access the web interface. I have not yet gone back to bridged mode. Good to know for when I do. I just tested it and it works via that address even in full router mode.
Wheemer8

Wheemer8

Member

I am back in bridged mode, however since my modem has not received the firmware update, 192.168.100.1 does not work at all.

RogersHelps
join:2014-01-27
Canada

RogersHelps to Wheemer8

Member

to Wheemer8
Hi Wheemer8, very sorry to hear about your experience, please PM so we can look into this for you.

@RogersShaan
Wheemer8
join:2005-11-30
L3S0B7

Wheemer8

Member

That's ok I have accepted the fact that the modem Rogers provides is garbage. It's missing many of the most basic features that have been available for years on even the cheapest routers.
As I said I have placed this POS back into bridged mode and I am back to using my Asus n66u.

The Hitron can not even act as a Router in any successful manor. Can't believe Rogers has such untested and bug ridden products it's pushing.

mozerd
Light Will Pierce The Darkness
MVM
join:2004-04-23
Nepean, ON

1 edit

mozerd

MVM

The CGN3 and the CGN3ACR GATWAYS actually have decent router functions and work fairly well for most people's needs but I discourage it's usages because it's a security risk so operating the Gatways in BRIDGE Mode is preferred. If you check my posting history on this forum I describe why the Gatewys are a security risk.

»[Internet] Problem with ports 80 and 443 being open
wayner92
join:2006-01-17
Toronto, ON

wayner92

Member

I have to disagree - there have been a whole host of problems with the router functionality. For unsophisticated users it may be okay but there are many issues documented with the router functionality which I believe have still not been fixed, like:

- slow ping times to router
- limited number of port forwards
- unable to forward some ports (like 8080)
- limited wifi range
- doesn't work with VOIP services like Vonage
- no QOS
- Can't use filtering services
- can't restrict web browsing by client, etc
- can't auto assign IP address in a fixed DHCP a type of configuration

The only positives that I can think of are a simpler network topology and a higher chance of getting the full 320Mbps speed when you have the 250 Mbps service. (Some routers may not be able to handle speed above 240 Mbps - I have this issue with my Asus RT-N66U).

mozerd
Light Will Pierce The Darkness
MVM
join:2004-04-23
Nepean, ON

mozerd

MVM

said by wayner92:

For unsophisticated users it may be okay.

Most people [90%] do not need or have the ability to exploite advanced function and for those people the router funtions just fine.

I do agree that for the more sophisticated users the router functions are mediocre as best.
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SimplePanda
BSD
Premium Member
join:2003-09-22
Montreal, QC

SimplePanda to mozerd

Premium Member

to mozerd

Re: [Modem/Router] Hitron Modem

said by mozerd:

The CGN3 and the CGN3ACR GATWAYS actually have decent router functions and work fairly well for most people's needs but I discourage it's usages because it's a security risk so operating the Gatways in BRIDGE Mode is preferred. If you check my posting history on this forum I describe why the Gatewys are a security risk.

»[Internet] Problem with ports 80 and 443 being open

On a fundamental level any broadband attached router that has any login capability outside of your control is a security risk most people should avoid. This includes basically all major ISP provided router/gateway/modem combo devices like the CGN3 and it's brethren.

Of course, "most people" don't pay much mind to their data security so this commentary is lost on deaf ears more often than not.

ipv6movement
@pppoe.ca

ipv6movement to mozerd

Anon

to mozerd
said by mozerd:

Most people [90%] do not need or have the ability to exploite advanced function and for those people the router funtions just fine.

That still doesn't make it a decent router.
Hooter
join:2009-08-17
Scarborough, ON

Hooter

Member

Rogers no longer provides any equipment that is half decent in any way, shape or form. This is the sad part!

ipv6movement
@pppoe.ca

ipv6movement

Anon

said by Hooter:

Rogers no longer provides any equipment that is half decent in any way, shape or form. This is the sad part!

Yes, it is pretty sad. There is no way this half baked product should have made it through Q&A testing and out to customers before having a whole slew of bugs (and some of them pretty major) fixed first.

Angelo
The Network Guy
Premium Member
join:2002-06-18

Angelo to Wheemer8

Premium Member

to Wheemer8
anyone know which places have the new hitron AC units in stock?

Triple Helix
DNA
Premium Member
join:2007-07-26
Oshawa, ON

Triple Helix to Wheemer8

Premium Member

to Wheemer8
I never have any issues using my CGN3 and all Wireless and above speeds for my package 150/15 2 laptops and Smart TV using 5G well even my smart phone uses 5G so when I read of all these issues it's hard for me to understand all the complaints about the Hitron CGN3 I love it.

TH

--
Triple Helix - Microsoft MVP Consumer Security 2012/16
VIP Member of ASAP - Alliance of Security Analysis Professionals™
Webroot SecureAnywhere Complete save $44
(H59 Clan)

damir
join:2013-12-12
CANADA

damir

Member

Not everybody have a knowledge to setup equipment properly.
Wheemer8
join:2005-11-30
L3S0B7

Wheemer8

Member

Sounds like you may be speaking from experience.
c0d3r
join:2011-11-16
Richmond Hill, ON

c0d3r to damir

Member

to damir
Hi, damir

A bit off topic, Do you have the wifi dropouts issue with recent Kong DD-WRT builds for R7000? I'm having the issue now, its not good, Is it a common issue in DD-WRT? I used Tomato before with my RT-N66U, never had such wifi issue at all.

damir
join:2013-12-12
CANADA

damir

Member

which version are you running right now?

honestly, i have no issues running 26365M.

I can PM you some screenshots of my setup, if you would like.
damir

damir to Wheemer8

Member

to Wheemer8
said by Wheemer8:

Sounds like you may be speaking from experience.

Yep.
c0d3r
join:2011-11-16
Richmond Hill, ON

c0d3r to damir

Member

to damir
I downgraded to 26365 before, and experienced wifi dropouts too, so I upgraded to the latest 26500M, still had dropouts issue occasionally, It just suddenly can't connect to the internet with no reason after running well for a while, however the IP address and gatewate stay right on my phone, I had to restart my phone/re-connect the wifi again.

damir
join:2013-12-12
CANADA

damir

Member

never had those issues really.

mozerd
Light Will Pierce The Darkness
MVM
join:2004-04-23
Nepean, ON

1 edit

mozerd to c0d3r

MVM

to c0d3r
said by c0d3r:

I had to restart my phone/re-connect the wifi again.

you are much better off with the stock firmware that netgear provides ..... Suggest you switch back. I have many R7000 at client sites and zero complaints. If on the other hand you do have a very special technicle requirement that DD-WRT can support and provide be prepared to do a lot of tweaking that obviously requires that you understand the implications of the configuration -- most people do not understand and just guess through trial and error and hope for the best or copy what others suggest and again hope for the best. -- not a good course to follow.
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