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Forums » US Cable Support » W.O.W. » WOW Website out and Surfing problems
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Avoiding The Situation »
« Static IP's or Dynamic  
fatonuseni

join:2001-08-25
Elgin, IL

WOW Website out and Surfing problems

Yesterday night i was surfing the web and found a few sites that would not load. I tried releasing and renewing my ip and that did the trick for a short while but after 15 minutes the same website would not load. I then found out it wasn't that particular website but the time limit. Almost every 15 minutes i could not connect to any website for about a minute but if i waited and hit refresh after a short while the website would be back up.

Today, i haven't tried my connection, but here from work i can not access the WOW website.

Anyone else getting these problems??
oneacn

join:2001-05-03
Fraser, MI
·AT&T Midwest

Re: WOW Website out and Surfing problems

i am having the same problems with the connectivity dropping out.. WoW had me unplug my modem.. leave it unplugged and they told me they could see my modem on the network.. Where do we go to cancel..
--
Ken Spress sirduron @ klondyke . net Please Contact me directly if you have any problems

DGDefiant

join:2002-01-03
Carleton, MI


Re: WOW Website out and Surfing problems

said by sirduron:
i am having the same problems with the connectivity dropping out.. WoW had me unplug my modem.. leave it unplugged and they told me they could see my modem on the network.. Where do we go to cancel..

Please call 1-866-4WOW-NOW and cancel... The faster you get rid of WOW the faster you will be off these boards.

troll/flame removed by moderator -2kmaro
[text was edited by moderator]
krogers11

join:2001-02-27
Perrysburg, OH

Re: WOW Website out and Surfing problems

Teqniq
Let me make a statement on complaining.
Complaining about a service that you are paying for but not recieving, I say complain on. The more the merrier. That insures changes and conformation to the publics rights.
Now, if your agenda is to complain on a public forum to sway subcribers to another provider, then thats different.
I havent been on this WOW thread that long, I have not yet seen any reason to tell me that Siduron agenda anything other than trying to get what he pays for. (yet)
I dont even know Sirduron, so I cant judge his actions.
When I was with Comcast, You could call me the " Complainer" out right. If my quality of service w/ WOW starts dropping to a point of being a problem, then Sirdurons gonna have to take a number and stand in line to complain. I'll be bogarting it.:)
I guess that was a part of getting WOW to our area. They saw on DSL Reports all the complaining about Comcast. That started the initial consideration for coming into Michigan.

DGDefiant

join:2002-01-03
Carleton, MI

Re: WOW Website out and Surfing problems

I agree with you 100% and in fact I was known to complain about the shotty service of Comcast in the Comcast forum... But I beleive siduron's posts to be bogus, It's hard for me to swallow that he is virtualy the only person out of thousands of WOW subscribers that has these problems, And it seems like he has a new problem everyday.
I guess its posible that I'm wrong but I doubt it.
krogers11

join:2001-02-27
Perrysburg, OH

Re: WOW Website out and Surfing problems

Time will tell
If he's anything other than what he says, it will raise its ugly brow and make its presence be known.

2kmaro
Think
Premium,ExMod 1 BC
join:2000-07-11
ColossalCave
clubs:

said by teqniq:
I agree with you 100% and in fact I was known to complain about the shotty service of Comcast in the Comcast forum... But I beleive siduron's posts to be bogus, It's hard for me to swallow that he is virtualy the only person out of thousands of WOW subscribers that has these problems, And it seems like he has a new problem everyday.
I guess its posible that I'm wrong but I doubt it.
Since this thread was started by someone other than siduron, it would seem clear that at least one other has problems.

My experience with other providers is that customers of a provider in one area can often experience exactly the opposite service that people in another area are. Point of fact, right now I'm pretty happy with my CoxHSI service, but there are members in Arizona and Louisianna that are having absolutely terrible times. And some complain here at DSLR on a daily, if not hourly, basis. They have the same right to post their complaints here as anyone else does, or that anyone wanting to post positive comments does. They also have the right to NOT be attacked personally in the forums.
--
Senator, I am not now, nor have I ever been a member of the Tupperware Party.

DGDefiant

join:2002-01-03
Carleton, MI

Re: WOW Website out and Surfing problems

Sorry massa I didnt know I "attacked" anybody.
wishihadwow

join:2002-04-25
Wyandotte, MI

anytime your disatisfied and have a choice, you should find another way. go ahead and disconnect, i'll take your spot.
[text was edited by author 2002-04-25 21:27:47]

Praying

@12.152.x.x
Dear god, let sirduron disconnect. he calls 8 support 8 times a day, and makes others wait on hold.
fatonuseni

join:2001-08-25
Elgin, IL
LOL, I'm not ready to cancel yet. I have no other cheap choices for broadband in my area.
wishihadwow

join:2002-04-25
Wyandotte, MI
wow had e-mail and web site trouble for the last couple of days. all should be good now, so says my girlfriend. I'm gonna have to move in with her to get a better service than comcast, but dont tell her that.

J D McDorce
Premium
join:2001-12-29
Westland, MI

You were not the only one that was having issues last night: »Wide Open West(WOW)

It is not uncommon to have an antagonist in a public forum. Having said that, many of us know first hand that it is entirely possible for one area to have severe problems on a network while other areas are running fine.

Looking through one of the posts above, I could have sworn that I read something similar someplace else. The resemblance, while probably coincidental, is uncanny: »Connection problem....

DGDefiant

join:2002-01-03
Carleton, MI


Could WOW be useing a transparent proxy? I'm having some trouble reaching some Verio websites (Comcast had this prob)

Here are some sites that I havnt been able to reach...
»www.gameaholic.com
»www.stileproject.com
»www.sygate.com
[text was edited by author 2002-04-25 22:07:07]

J D McDorce
Premium
join:2001-12-29
Westland, MI


Re: WOW Website out and Surfing problems

Click for full size
It looks more like Verio and AT&T Data Communications Services aren't talking to each other this evening, at least traces going from WOW to Verio or Verio to WOW. Outbound from WOW, it looks like things are getting hung up at 12.122.11.210 - it kind of looks like it's stuck in traffic in Chicago.
[text was edited by author 2002-04-25 23:00:18]

[text was edited by author 2002-04-26 00:06:36]
fatonuseni

join:2001-08-25
Elgin, IL

Well I don't think that my post was a complaint. I was only asking for help and bringing to light what was happening to my service. I hoping that others would confirm that yes they were having the same problem. This way i could determine if it was only me. Also, maybe someone knew of a fix or what was causing the problem.

When i did get back online at home my connect seemed to be working again. There were no 15 minute intervals were i could not acess any websites. Actually the connection looked like it had less lag and some websites came up in really quick. So whatever was wrong yesterday is hopefully now fixed.
Kip patterson
Premium
join:2000-10-23
Columbus, OH

WOW changed all their IP addresses. In doing so, they failed to keep the old addresses active during the changeover. They abruptly shut down the old addresses before the new addresses had propagated to all the DNS servers, a process that can take a couple of days. This affected www.wideopenwest.com, mail servers, and it sounds like it affected their DNS servers as well.

All should be OK by now.

Kip

DGDefiant

join:2002-01-03
Carleton, MI
Found another site that I cant get to...

»www.dynamicdrive.com

Just posting these URLs incase someone at WOW lurks these boards.

J D McDorce
Premium
join:2001-12-29
Westland, MI

Re: WOW Website out and Surfing problems

From what I can tell, this is also related to WOW to Verio. A tracert I just did from work (not on WOW) to dynamicdrive.com follows the same path from AT&T to Verio via 12.122.11.210, however, it does doesn't hang. Has anyone contacted WOW about this yet?
krogers11

join:2001-02-27
Perrysburg, OH
This one too
»visualroute.visualware.com/
EastSide

join:2001-07-06
Elgin, IL

I am having similar problems. Just before I came here I could not consistently get to my Hotmail account. Pages kept coming back server not available. Refresh and then they would show up. Delete an email and not available again. Two days ago it was IBM.

I can't see any pattern to it and the sites do come back. I mentioned this in another post a few days ago and someone else said they had a similar problem.

It is just a few sites. If I didn't try those sites I might not have noticed a problem at all. But I am having the same type of problem. Originally I thought it was a DNS problem but I am sure the addresses are resolved. I simply can't access the site nor ping the address (yes it is a normally pingable address). HTH

undercover0

join:2002-04-23
Rose City, MI

Re: WOW Website out and Surfing problems

sirduron you need to get dialup cause you arent happy with shit. the internet from wow is brand new,give em a brake. you are to ungrateful. quit your whinning,go get dial up and then see how happy you are.

tmcb82
Premium
join:2002-04-16
Columbus, OH
I'm a WOW customer in Columbus, Ohio and I too cannot connect to any of the sites listed in this post...... this isn't good.... :-(

J D McDorce
Premium
join:2001-12-29
Westland, MI

Re: WOW Website out and Surfing problems

»Problems getting to some websites...

halogamer

@wideopenwest.com

They all work fine for me, but i did notice a problem with geting to some web pages a few nights ago. Also has anyone noticed that the pings seem higher then usual. I play xbox online and i notice my ping to gamespy.com was alot higher... sometimes in the high 100's it use to be in the low 60s... anyone else having high ping?
krogers11

join:2001-02-27
Perrysburg, OH
Yep, so high last night, couldnt even play.

fearless345
Oh No, You Did What I Told You

join:2002-03-08
Denver, CO
clubs:
·Qwest.net

I chatted with my girlfriend who is on the chello.nl domain and she was able to reach »www.grc.com where I am still unable to do it.

Still having problems reaching some sites as I can see following the numerous threads in different topics...

I still feel like things will get sorted out, but then again I am the eternal optimist...

-fearless-
NicoDemon

join:2002-04-30
Sterling Heights, MI

You guys need to give Sirdiron a break! You have no right to tell him to stop whinning unless you want to pay his bill!

I have had WOW for a week and a half and am not happy at all.

Service call was supposed to be Tuesday the 16th. I took the day off work to insure installation. No show no call!
After calling they said someone would be out on Sat the 13th, I call back on Thurs to check and guess what, no service is scheduled!!! Ok so now they are coming on Friday the 12th. Guy shows up and is in and out quicker than a $5 whore. Sat morning wake up and check my e-mail, service completing down! Call service and they say the line is down? and will send a tech within 24 hours. Sunday morning check and the service is working but no e-mail. No service tech or call again!

So far I have had 4 days without e-mail or service. It also seems to be dog slow. I dont mind working with WOW to resolve the issues because I hate comcast, but I am not going to bend over and get taken like a prison newbie by this company. I give one month to make me happy or I will join Sird and bash these guys.

And if anyone doesnt like it, then dont read it!
lmolli666

join:2002-04-08
Troy, MI

I would be ssssooooooooooo mad!!!!!!!!!!

By the way I notice packet loss in Illinois on the traceroute but what does private mean?

How is their weather? I heard storms are coming this way.
All the bad weather they had in the east, where that tornado was, I am sure some problems occurred.

J D McDorce
Premium
join:2001-12-29
Westland, MI

Re: WOW Website out and Surfing problems

said by lmolli666:
By the way I notice packet loss in Illinois on the traceroute but what does private mean?
The best description I have seen for private when it comes to the traceroute can be found in the following link (just replace Comcast with WOW ):»Re: Comcast Tracert - Private Networks??

X-hatchman

@wideopenwest.com

I have also had the same problems with some web sites...etc. There is definitely a problem with the routing of traffic to/from certain networks using WOW. I am going to call their support line right now and put in my 2 cents.(and remind them I am paying for a service that is not living up to my expectations.) Everyone who has these kind of problems has got to call their provider or there is no feedback. I'm sure the network admins aren't sifting through these forums looking for work.
epik_x0

join:2002-06-04
Arlington Heights, IL

I can connect to every site just fine, speeds are kinda slow but not that slow to where its unbearable, yes for cable they are slow(i get about 40k on average), but like it was stated before they are just starting up and getting the kinx out. And for everybody who is saying they are gonna cancel, i say please do, more bandwidth for me.
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« Static IP's or Dynamic  


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